Machiell Flournoy
@machiellflournoy
Driven Business Operations Analyst focused on optimizing solutions.
What I'm looking for
As a seasoned Business Operations Analyst with extensive experience in various sectors, I am passionate about analyzing, optimizing, and implementing innovative solutions that drive efficiency and enhance operational performance. My academic background in Business Administration, complemented by a minor in Health Services Management, has equipped me with a solid foundation to tackle complex business challenges.
Throughout my career, I have successfully managed diverse roles, including my recent position as a Professional Licensing Specialist, where I owned the incident, request, change, and escalation processes. My ability to execute precise reporting and establish service improvements has significantly advanced client confidence. Additionally, my experience as a Case Management Coordinator allowed me to exceed expectations while managing monthly caseloads and enhancing protocols through detailed analysis and workflow modeling.
Experience
Work history, roles, and key accomplishments
Professional Licensing Specialist
Corporate Temps
Jan 2022 - Jan 2025 (3 years)
Managed incident, request, change, and escalation processes for Core Operational Support. Improved client confidence through accurate reporting and service enhancements.
Case Management Coordinator
Division of Aging
Jan 2023 - Jun 2023 (5 months)
Managed a monthly caseload, documented requirements for protocol enhancements, and created workflow diagrams to optimize service delivery.
Behavioral Adult Case Manager
Claratel Behavioral Health
May 2019 - Jan 2022 (2 years 8 months)
Collaborated in team-based models to deliver care, motivated clients through therapeutic relationships, and conducted comprehensive assessments.
Private Care Concierge
Independent Contractor/Sole Proprietor
Aug 2014 - Feb 2019 (4 years 6 months)
Designed long-term care plans, identified safety hazards, and delivered presentations to public and private organizations.
Business Operations Analyst
Hewlett Packard Compaq Computers
May 2000 - Jul 2014 (14 years 2 months)
Analyzed business operations and tested software solutions to enhance operational efficiency and effectiveness.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Arts, Business Administration
2009 - 2011
Grade: 3.89
Studied Business Administration with a minor in Health Services Management, focusing on the principles of business operations and health services.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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