Machiell Flournoy

As a seasoned Business Operations Analyst with extensive experience in various sectors, I am passionate about analyzing, optimizing, and implementing innovative solutions that drive efficiency and enhance operational performance. My academic background in Business Administration, complemented by a minor in Health Services Management, has equipped me with a solid foundation to tackle complex business challenges.

Throughout my career, I have successfully managed diverse roles, including my recent position as a Professional Licensing Specialist, where I owned the incident, request, change, and escalation processes. My ability to execute precise reporting and establish service improvements has significantly advanced client confidence. Additionally, my experience as a Case Management Coordinator allowed me to exceed expectations while managing monthly caseloads and enhancing protocols through detailed analysis and workflow modeling.