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Paige Speakman

@paigespeakman

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Experienced Quality Assurance professional with 8+ years of remote work experience.

United States

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What I'm looking for

I am seeking a dynamic work environment that values collaboration and teamwork. Whether working independently or as part of a team, I thrive on contributing my skills to achieve common goals. I am eager to join a workplace that not only recognizes the importance of individual contributions but also fosters a collaborative atmosphere where diverse skills are appreciated and put to effective use.

I am a dedicated and results-oriented professional with over 8 years of experience in quality assurance and customer service roles. Throughout my career, I have developed a strong passion for ensuring excellence in service delivery and fostering a culture of continuous improvement. I am skilled in empowering teams to achieve their goals, implementing effective quality assurance measures, and driving positive changes to enhance customer satisfaction. My commitment to integrity, teamwork, and diversity has been instrumental in my success, and I am eager to bring my expertise to new challenges and opportunities.

Experience

Quality Assurance Analyst

Health IQ

Mar 2022 - May 2023 (1 year 2 months)

Streamlined quality assurance processes for health insurance brokers offering lower rates to people living healthy lifestyles.

Quality Assurance Process Improvement Recognition Programs Compliance Regulations Call Criteria Software Performance Evaluation

Customer Support Specialist

Metrc, LLC

Jan 2021 - Mar 2022 (1 year 2 months)

Assisted in adherence to state regulatory compliance through dedicated software support for cannabis industry.

Zendesk Regulatory Compliance Customer Support Communication Protocols Issue Resolution

Customer Care and Logistical Support

CubeMonk, Inc

Jan 2018 - Feb 2021 (3 years 1 month)

Provided customer care and logistical support, collaborated with developers on launching self-service knowledge base and chatbots, authored vendor operations manual, resolved shipment discrepancies and delivery delays through proactive communication with suppliers and carriers.

Customer Service Logistics Collaboration Knowledge Base Management Operations Manual Writing Communication Supplier Management Carrier Management On Time Delivery Chatbot

Data Entry Specialist

ATP

May 2014 - Dec 2017 (3 years 7 months)

Implemented a pioneering transport management system designed for the automotive logistics sector, improving operational efficiency. Produced an average of 35 daily pricing quotes, resulting in a 10% growth in profit margins within a three-month span. Improved billing accuracy to 99.7%, leading to an 18.75% reduction in invoice disputes from the previous quarter.

Data Entry Transport Management Pricing Billing Accuracy Automotive Logistics