Looking for a job

caden adams

@cadenadams

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I uncover customer pain points and operational risks to drive measurable process improvements.

United States

Message

What I'm looking for

I'm looking to lead data-driven customer experience, operational analytics, risk mitigation, and continuous-improvement initiatives that turn systemic findings into measurable business improvements.

At Vivint, I lead root-cause investigations into customer pain points, operational risks, transfer drivers, and AI-assisted experiences. I turn Voice of Customer feedback and interaction data into actionable recommendations for customer and business outcomes.

I identified a systemic work-order recognition defect affecting customers with multiple services and account structures, then presented improvement recommendations to Vice President-level leadership. I also developed executive dashboards and automated reporting that improved reporting efficiency and visibility by 50%.

Previously in Strategic Business Development, I built self-service and knowledge-management resources that reduced handle time by 50%. I partner across operations, Salesforce, Innovation, Engineering, legal, and leadership to improve data quality, workflows, compliance risk mitigation, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Quality Analysis Performance Specialist

Current

Vivint

Jul 2023 - Present (3 years 2 months)

Lead root cause investigations to identify customer pain points and operational risks. Developed automated reporting solutions and executive dashboards that improved reporting efficiency by 50%.

Root Cause Analysis Customer Experience Voice Of Customer AI Performance Analyst AWS Cresta Five9 Genesys Excel Microsoft 365 Canva Data Visualization Executive Reporting Stakeholder Management

Strategic Business Development

Vivint

Feb 2019 - Jul 2023 (4 years 5 months)

Created self-service resources and process improvements that increased customer satisfaction and reduced support effort. Developed knowledge management solutions that reduced handle time by 50%.

Knowledge Management Process Improvement Salesforce Data Quality Reporting Workflow Efficiency Root Cause Analysis Customer Feedback