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Jennie Elford

@jennieelford

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Workflow & operations analyst transitioning to AI training and evaluation.

United States

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What I'm looking for

I seek roles in AI training/evaluation or operations where I can apply workflow design, quality review, and human-centered process improvements in remote, collaborative teams.

I am a workflow and operations analyst with 20+ years of experience bringing clarity and structure to complex, distributed environments.

I design and refine operational workflows, perform quality review and data evaluation, and troubleshoot systems with calm, methodical logic to restore functionality and reduce downtime.

I collaborate closely with cross-functional partners, create accessible process documentation, and support remote teams with privacy-aware, human-centered communication.

Now pivoting toward AI training and evaluation, I apply strong pattern recognition, edge-case identification, and systems thinking to improve model quality and user experience.

Experience

Work history, roles, and key accomplishments

Workflow & Operations Analyst

LiveOps

Jan 2012 - Jan 2025 (13 years)

Designed and refined operational workflows and documentation for remote teams, reducing errors and improving consistency across programs; interpreted system data to identify issues and recommend process improvements.

Workflow Design Root Cause Analysis Cross Functional Communication CRM Systems Remote Operations

Program Specialist

LiveOps

Jan 2009 - Jan 2012 (3 years)

Supported multiple insurance and service programs with case reviews, quality checks, and agent guidance to maintain accuracy and operational consistency in a dynamic remote environment.

Quality Assurance Support Agent Process Improvement Knowledge Management Data Entry

Agent Facilitator

LiveOps

Feb 2006 - Jan 2009 (2 years 11 months)

Facilitated remote agent performance through process clarification, system navigation support, and escalation of systemic workflow issues to leadership.

Troubleshooting Communication CRM Systems Remote Support

Independent Contractor

Sterling Testing Systems

Jan 2004 - Jan 2006 (2 years)

Conducted precise employment and education verifications with error-free data entry and clear remote communication to support client screening processes.

Data Verification Background Checks Data Entry Attention To Detail Quality Assurance Privacy Aware Practices