mgifted tosin
@mgiftedtosin
Customer Support Specialist focused on CRM-driven client communication, de-escalation, and accurate case resolution.
ZimbabweWhat I'm looking for
I’m a customer support professional with 6 months of experience handling client inquiries, resolving issues, and maintaining accurate records across phone, chat, DM, and email. I manage customer interactions in CRM and helpdesk systems to log tickets, track follow-ups, and keep data integrity strong.
I bring a calm, trust-building communication style—de-escalating concerns, handling objections, and prioritizing quality over speed. I’m comfortable supporting North American clients during PST hours while keeping accuracy and customer satisfaction consistent.
In my recent roles, I’ve handled high-volume outreach across LinkedIn, Instagram, and TikTok, while running structured follow-up workflows to move customers from first contact to resolved outcomes. I also maintain organized documentation and case-ready notes so teams can act quickly and correctly.
Alongside support work, I’ve led community and customer engagement, reviewed weekly engagement metrics to improve responses, and built content communication calendars. I enjoy fast tool adoption and process adaptability to keep service effective as needs change.
Experience
Work history, roles, and key accomplishments
Content Creator & Brand Owner
ClassicYorubaTV
Jan 2023 - Present (3 years 6 months)
Built and managed a brand audience from scratch on TikTok by connecting with and supporting new customers. Maintained a consistent engagement and response schedule to ensure reliable customer-facing support.
Content Creator & Brand Owner (TikTok)
ClassicYorubaTV
Jan 2023 - Present (3 years 6 months)
Built and managed a TikTok brand audience from scratch, connecting with and supporting new customers with a consistent engagement and response schedule. Demonstrated reliability through disciplined posting and customer interaction routines.
Community & Customer Support Lead
African Podcast
Jan 2022 - Present (4 years 6 months)
Led day-to-day customer and community engagement across Instagram, TikTok, and Facebook by responding to questions and maintaining follow-up conversations. Tracked weekly engagement metrics, improved response quality, and coordinated weekly content and communication calendars with writers and operations.
Customer Engagement & Support Specialist
Bulls Media
Jan 2021 - Jan 2024 (3 years)
Handled high-volume customer and prospect communications across LinkedIn, Instagram, and TikTok, responding to inquiries and resolving concerns. Maintained accurate CRM records in HubSpot, Zoho, and Freshdesk and ran structured follow-up workflows to ensure timely resolutions.
Education
Degrees, certifications, and relevant coursework
Lagos State University
B.Sc/Ed, Education
2018 - 2021
Earned a B.Sc/Ed at Lagos State University from 2018 to 2021.
Lagos State University
Bachelor of Science in Education, Education
2018 - 2021
Earned a B.Sc/Ed from Lagos State University between 2018 and 2021.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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