Terho Rauma

Provided IT help desk tier 1 support for phones, computers and apps, including login credential and license checks. Escalated issues to tier 2 when necessary.

Troubleshot internet, device and subscription issues and assisted with purchases. Supported customers via chat, phone and email in 8-hour shifts (40 hours/week).

Assisted Klarna customers with purchases and account events and troubleshot Klarna app and customer-specific issues. Supported customers via chat, phone and email in 8-hour shifts (40 hours/week).

Moderated YouTube content after initial training. Performed English–Finnish translation for sensitive content and produced full video transcriptions with short bullet-point timeline/topic summaries.

Worked as a cleaner for IHP Turku Oy.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed maintenance and sanitary tasks depending on client needs.

Performed cleaning work for N-Clean.

Provided customer service via chat and email for William Hill.

Worked as a decontamination worker for various employers.

Assisted customers with purchases and fixed application issues, device problems and internet problems. Supported customers via chat, phone and email in 8-hour shifts (40 hours/week).

Worked as a cleaner for Raikas Yhtiöt (via Värväämö).

Worked as a deputy maintenance worker for Palmia.

Worked as a rotating cleaner for ISS.

Completed recruitment training at Lakeuden Puhdistuspalvelut Oy.

Worked as an evening cleaner for H&H.

Worked as a building cleaner for Barona Rakennus Oy.

Worked as a cleaner for Amiko Tampere Oy.

Performed cleaning duties for VMP Personnel Rental assignments.

Performed cleaning duties for Uusi Era Palvelut.

Worked as a cleaner for Banssi.

Assisted with construction and moving services as part of assignments arranged via Citywork.

Assisted with construction and moving services as part of assignments arranged via VMP.

Assisted with construction and moving services as part of assignments arranged via Barona.

Worked on the Startti program through Pirkkala municipality.

Worked as a telephone salesperson at MediaPex.

Completed an internship at Pirkanmaan Laatu-Sähkö.

Worked event security duties at sports, music, cosplay, e-sports and talent events, including circuit driving and customer access support. Handled key management and on-site billing related tasks.

Worked event security duties at sports, music, cosplay, e-sports and talent events, including circuit driving and customer access support. Handled key management and on-site billing related tasks.

Worked event security duties at sports, music, cosplay, e-sports and talent events, including circuit driving and customer access support. Handled key management and on-site billing related tasks.

Completed security guard training (EQF level 1).

Completed a bachelor’s degree in electrical and automation engineering. Studies included indoor wiring installations, with English customer service as an optional component.