Roopam Kaur
@roopamkaur
Customer service representative with strong problem-solving skills.
IndiaWhat I'm looking for
I am a dedicated professional with a background in customer service, logistics, and human resources. Currently, I work as a Customer Service Representative at Teleperformance, where I take ownership of customer issues and ensure satisfaction through effective troubleshooting and solutions. My experience in logistics coordination at R.B. Forgings has equipped me with strong organizational skills and the ability to manage multiple tasks efficiently.
With an MBA from Chandigarh University and a B.Com from Jammu University, I have a solid educational foundation that complements my practical experience. I have also excelled in various roles, including HR Executive, where I was responsible for screening profiles, conducting interviews, and managing employee onboarding. My achievements in sports, including multiple medals in roll ball tournaments, reflect my commitment to excellence and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Mar 2023 - Present (2 years 3 months)
Responsible for taking ownership of customer issues, troubleshooting problems, and ensuring customer satisfaction by providing appropriate solutions. Escalates unresolved issues to relevant internal teams and collects accurate customer feedback.
Logistics Coordinator
R.B. Forgings Pvt. Ltd
May 2022 - Feb 2023 (9 months)
Managed the logistics of export orders by coordinating between foreign customers and production departments. Ensured timely dispatch of orders and resolved customer queries while maintaining accurate records of pending orders.
HR Executive
V5 Global Services
Dec 2021 - Apr 2022 (4 months)
Conducted screening of profiles, preliminary interviews, and coordinated interviews between potential employees and managers. Managed salary negotiations and facilitated employee onboarding and documentation.
Human Resource Officer Intern
Enercross
Assisted in various HR functions during the internship, gaining practical experience in human resource management within an IT company.
Education
Degrees, certifications, and relevant coursework
CUChandigarh University
Master of Business Administration, Business Administration
2018 - 2020
Grade: 7.07 CGPA
Completed a Master of Business Administration with a CGPA of 7.07, focusing on various aspects of business management and administration.
JUJammu University
Bachelor of Commerce, Commerce
2015 - 2018
Grade: 63.97%
Pursued a Bachelor of Commerce, achieving a percentage of 63.97%, which included studies in finance, accounting, and business law.
JK BOSE
Higher Secondary Certificate, General Studies
2013 - 2015
Grade: 90.6%
Completed higher secondary education with a focus on general studies, achieving a percentage of 90.6%.
JK BOSE
Secondary School Certificate, General Studies
2011 - 2013
Grade: 83.6%
Completed secondary education with a focus on general studies, achieving a percentage of 83.6%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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