Open to opportunities

Bharath Leo

@bharathleo

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Dedicated MBA graduate specializing in Logistics and Human Resources.

India

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What I'm looking for

I am looking for a role that fosters growth, values employee engagement, and emphasizes operational efficiency.

I am a dedicated and results-driven MBA graduate with a specialization in Logistics and Human Resources. My hands-on experience in HR through an internship has equipped me with skills in talent acquisition, employee engagement, and HR operations. I possess a strong understanding of supply chain management and workforce planning, which enables me to optimize business processes effectively.

During my internship at Amazon, I contributed to improving operational efficiency and supported employee engagement initiatives. I have also conducted research projects focusing on employee engagement and green supply chain practices, which have honed my analytical and problem-solving skills. I am eager to bring my expertise to a dynamic organization where I can contribute to enhancing organizational efficiency and employee satisfaction.

Experience

Work history, roles, and key accomplishments

Digital Interaction Advisor

24/7.ai

Provided real-time customer support via chat, assisting with inquiries, troubleshooting, and issue resolution. Achieved key performance metrics such as response time, resolution rate, and customer satisfaction scores.

Customer Support Chat Support Troubleshooting Customer Satisfaction Performance Metrics Communication

HR & Ecommerce Intern

Amazon

Jan 2024 - Present (1 year 5 months)

Assisted with day-to-day operations in the Human Resources department, contributing to improving operational efficiency and supporting employee engagement and talent acquisition efforts. Gained valuable exposure to Amazon’s operational strategies and best practices in supply chain management, performance tracking, and process optimization.

Human Resources Talent Acquisition Employee Engagement Supply Chain Management Performance Tracking Process Optimization

Education

Degrees, certifications, and relevant coursework

Indian Academy College

Master of Business Administration, HR & Logistics

Completed a Master of Business Administration with a specialization in Logistics and Human Resources. Developed a strong understanding of supply chain management and workforce planning, focusing on optimizing business processes.