Open to opportunities

Arpit Sharma

@arpitsharma1

Message

HR and customer service professional driving operations, recruitment, and process improvements.

India

Message

What I'm looking for

I am seeking a role where I can leverage HR and customer-service expertise to improve processes, support employees, and drive efficient operations in a collaborative environment.

I am an HR and customer-service-focused operations professional with hands-on experience across recruitment, onboarding, employee support, and client-facing roles. I have delivered measurable improvements in workflow efficiency and client satisfaction in fast-paced environments.

In HR roles and internships I managed end-to-end onboarding, documentation, compliance support, payroll coordination assistance, and acted as a first point of contact for employees. I also contributed to recruitment, reporting, and employee-engagement initiatives that supported daily operations.

In customer-service and project environments I achieved high-resolution accuracy and reduced turnaround times through process improvements, cross-functional coordination, and strong communication. I hold a BBA with business-analytics exposure and completed certifications in business analysis, process management, and related skills.

Experience

Work history, roles, and key accomplishments

Current

Project Manager Intern

Current

Kalaya Studios

Jul 2025 - Present (2 months)

Coordinated cross-functional teams to deliver design and marketing projects on time and improved project workflow efficiency, reducing turnaround time by 15%. Prepared reports and presentations for client deliverables.

Project Coordination Workflow Optimization Time Management Cross Functional Collaboration

HR Executive

A Markalp Holidays Pvt. Ltd.

Mar 2024 - Mar 2025 (1 year)

Managed HR operations including onboarding, employee queries, documentation, payroll coordination and HR reporting to ensure smooth daily operations and compliance.

Onboarding HR Operations Employee Relations Documentation Compliance Support Payroll Reporting Recruitment coordination

HR Intern

JK Tyres

Oct 2023 - Dec 2023 (2 months)

Supported recruitment, onboarding, employee engagement and HR documentation, contributing to day-to-day HR operations and compliance reporting.

Recruitment Onboarding HR Documentation Employee Engagement & Compliance Administrative Support

Customer Service Associate

Fis Global Tesco U.K

Dec 2022 - Aug 2023 (8 months)

Delivered customer service for financial clients with 95% resolution accuracy, handled escalations and ensured SLA adherence to improve client satisfaction.

Customer Service Escalation Management SLA Query Resolution Client Communication Data Reporting

Education

Degrees, certifications, and relevant coursework

Aggarwal College, Faridabad

Bachelor of Business Administration, Management & Business Analytics

2021 - 2024

Activities and societies: Head of NSS; Winner of Swami Dayanand Saraswati Research Project (1st Prize).

Completed a BBA with focus on Management and Business Analytics and led NSS community programs; recipient of the Swami Dayanand Saraswati Research Project first prize.