At Restaurant and More, I supported customers by phone, live chat, and email, helping with product information, orders, and after-sales questions about commercial restaurant equipment.
I consulted with customers to identify their needs and recommend solutions. I also processed orders, returns, and exchanges, and handled quote requests and follow-up communications.
At VirtuPal, I scheduled appointments between prospective clients and real estate agents, shared initial property information, and qualified leads. I also updated CRM records and tracked follow-ups.
At Convergys / Concentrix, I supported QuickBooks Online users with software troubleshooting. At Eperformax Contact Center, I handled PayPal customer issues and escalations, served as a resource for agents, and supported onboarding and refresher training.
