Open to opportunities

Veronikka Mariel Pernala

@veronikkamarielperna

Message

Dedicated customer service representative with strong problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for growth and development.

I am a dedicated customer service representative with extensive experience in providing exceptional support across various industries. My journey began at Concentrix, where I honed my skills in assisting customers with their orders and troubleshooting their accounts. I take pride in ensuring customer satisfaction and have consistently received positive feedback for my efforts.

Throughout my career, I have worked with several reputable companies, including Alorica and Foundever/Intuit, where I provided technical support for financial services. My training in QuickBooks has equipped me with the knowledge to assist clients in managing their finances effectively. I am passionate about helping others and thrive in fast-paced environments where I can utilize my strong communication skills to resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Harte-Hanks

Mar 2025 - Present (4 months)

Offered technical support for customer accounts and mobile devices. Provided assistance to customers regarding their orders.

Technical Support Account Management Order Assistance Customer Service

Customer Service Representative

Foundever/Intuit

Aug 2024 - Present (11 months)

Provided financial technical support for QuickBooks, assisting customers in managing their business finances. Helped with tax filing, invoice creation, payroll management, and reconciling bank transactions.

Quickbooks Tax Preparation Payroll Management Invoice Management

Appointment Setter

Virtual Assistant

Jun 2024 - Present (1 year 1 month)

Conducted cold calling to potential clients, explaining business investment opportunities. Successfully secured appointments for financial advisors to generate business profit.

Cold Calling Sales Appointment Setting Business Development Communication

Customer Service Representative

Iqor RMS Collection

Apr 2024 - Present (1 year 3 months)

Provided assistance to customers regarding their bills and accounts. Actively engaged in selling telecommunication services to clients.

Customer Service Billing Account Management Sales Telecommunication Services

Customer Service Representative

Concentrix

Jan 2022 - Present (3 years 6 months)

Assisted customers with order-related inquiries, basic troubleshooting, and shipment status updates. Focused on delivering quality assistance and ensuring customer satisfaction.

Customer Service Order Management Troubleshooting Customer Satisfaction Problem Solving

Customer Service Representative

Alorica

Jan 2021 - Present (4 years 6 months)

Ensured the needs of dashers and delivery riders were met for successful order deliveries. Coordinated with customers and merchants, assisted with account management and troubleshooting, and provided directions for tracking addresses.

Customer Support Logistics Coordination Account Management Troubleshooting Communication

Customer Service Representative

Concentrix

Jan 2020 - Present (5 years 6 months)

Provided assistance to customers regarding their orders, including basic troubleshooting of accounts and updates on shipment statuses. Ensured high-quality assistance and customer satisfaction by processing refunds and redeliveries.

Customer Service Troubleshooting Order Processing Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Luis Y Ferrer Jr. Senior High School

High School Diploma, General Studies

Completed senior high school education, focusing on foundational academic subjects. Developed essential skills for further education and professional development.

Cavite State University

Associate's Degree, General Studies

Undertook studies at Cavite State University, gaining knowledge and skills relevant to the chosen field of study. Prepared for entry-level professional roles or further academic pursuits.