Looking for a job

Dann Rae Alejandro

@dannraealejandro

Message

Virtual Assistant at The VA Hub who made 300–400 prospecting calls and maintained a 1,000+ contact CRM.

Philippines

Message

At The VA Hub, I handled real estate prospecting and cold calling, making around 300 to 400 calls with a three-line dialer and booking three to five appointments per week.

I also maintained social media pages and created daily content, while keeping a CRM database of 1,000+ contacts with 99% data accuracy through weekly audits. My earlier customer support work included banking, PayPal, gaming, and mobile-device accounts.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

The VA Hub

Mar 2024 - Sep 2026 (2 years 6 months)

Prospected and cold called for Real Estate transactions, making 300-400 calls using a 3-line dialer with 3-5 appointments per week. Maintained social media pages and client database of 1000+ contacts in CRM with 99% data accuracy.

Cold Calling Prospecting Social Media Management CRM Management Yelp Google my business Content Creation Data Entry Data Analysis

Senior Operations Representative

Capital One

Oct 2022 - Mar 2024 (1 year 5 months)

Answered inbound phone calls to support clients in applying for credit cards and provided application updates, account details, and billing assistance.

Inbound Calls Customer Support Credit card services Billing Support

ECMO Intake Specialist

Wells Fargo

Jun 2018 - Jan 2022 (3 years 7 months)

Handled client complaints that departments could not resolve, particularly those involving banking regulations and federal law.

Complaint Management Banking Regulations Federal Law Customer Support

Process Advocate

Genpact Services

Jan 2018 - May 2018 (4 months)

Answered inbound phone calls to assist customers with PayPal billing and account issues.

Inbound Calls Customer Support PayPal Billing Support

Customer Service Representative

Teleperformance

Jul 2017 - Jan 2018 (6 months)

Answered inbound chat regarding client billing and technical issues about gaming consoles.

Inbound Chat Support Customer Support Technical Support Billing Support

Customer Service Specialist

Convergys

Feb 2010 - Nov 2016 (6 years 9 months)

Provided technical and billing support for mobile devices, handled chat for mobile plan billing, managed subscription retention, and assisted with credit card account inquiries.

Inbound Calls Inbound Chat Support Technical Support Billing Support Subscription Retention Credit card services