Romina Khorramshahgol
@rominakhorramshahgol
I lead customer operations, resolve escalations, and improve high-volume service workflows.
United StatesWhat I'm looking for
At Friendship Hospital for Animals, I lead client care operations in a high-volume veterinary hospital, resolving complex and emotionally sensitive concerns while coordinating staffing, workflow priorities, financial matters, and client needs.
I've also managed customer relationships and high-value transactions at Zales Jewelers, supported remote clients as a freelance social media manager on Upwork, and provided call-center and IT support at Mobtakeran. Across these roles, I bring hands-on experience investigating issues, documenting cases, troubleshooting technical and account problems, coaching teams, and delivering clear resolutions in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Client Care Supervisor
Friendship Hospital for Animals
Jan 2023 - Present (3 years 8 months)
Lead client care operations in a high-volume veterinary hospital, supporting pet owners through phone and in-person interactions. Resolve complex and emotionally sensitive client concerns and escalations while maintaining a high standard of service.
Education
Degrees, certifications, and relevant coursework
Centreville High School
High School Diploma, General Studies
Completed high school education at Centreville High School in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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