Open to opportunities

Matthew Westfield

@matthewwestfield

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Hospital manager skilled in client support, scheduling, records, and operational coordination.

United States

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What I'm looking for

I’m looking for remote or non-veterinary opportunities where I can apply my administrative, interpersonal, and technology skills—supporting clients, managing schedules, maintaining accurate records, and improving day-to-day operations.

I’m an administrative and client support professional with 8+ years of leadership and operational coordination in fast-paced environments. I manage daily office and hospital operations, scheduling, and records to keep workflows running smoothly.

I’m skilled at communication, organization, multitasking, and technology-driven documentation. Using AVImark software, I maintain accurate medical and administrative records, handle invoices and customer account management, and coordinate insurance provider communication and claims documentation.

I also focus on exceptional client experiences and team support—resolving concerns professionally, coordinating workflows, and adapting quickly to changing priorities. Beyond core operations, I created and assisted with social media and client engagement content, helping strengthen relationships and workplace visibility.

Experience

Work history, roles, and key accomplishments

Current

Hospital Manager & Veterinary Assistant

Current

Delta Animal Hospital

Oct 2017 - Present (8 years 9 months)

Managed daily hospital and office operations, including appointment scheduling, customer service, records management, and financial transactions. Maintained medical and administrative documentation using AVImark and coordinated insurance-related claims documentation while supporting team workflow.