Kelly Fox

I’m a compassionate, detail-oriented hospital manager and veterinary technician with 19 years of experience across general practice, emergency, and specialty. I’m dedicated to supporting my team and ensuring great patient care while keeping communication clear and client trust strong.

At the Animal Emergency & Specialty Center (Innovative Pet Care), I’m providing client support in a high-volume emergency setting from Jan 2026 to the present. I collaborate with medical teams to maintain continuity of care, handle escalated client concerns with professionalism and empathy, and support hospital operations with accuracy and attention to detail.

From Feb 2013 to Nov 2025 at Vetco Total Care Chicago, IL, I served as Hospital Manager, delivering high-quality client support through in-person, email, phone, and live-chat. I resolved inquiries efficiently, managed prescription orders with safety and regulatory compliance, reviewed medication orders for accuracy, dosing, and potential interactions, and served as the escalation point to deliver effective resolutions. I managed a team of 12–20 people and also handled urgent, time-sensitive requests, appointment scheduling, patient histories, and coordination with pharmacies.

I hold an Associates in Veterinary Technology from Penn Foster Career College and I’m Fear Free Certified. I bring hands-on animal care experience alongside strong leadership, and I’m eager to keep learning in a fast-paced environment where compassion and precision are non-negotiable.