Princess Gladys Joy Cruz

I am a dedicated customer service representative with a passion for welcoming customers and providing comprehensive service. My experience spans various roles where I have honed my ability to work effectively in team environments, always bringing an energetic and positive personality to my interactions. I believe that being receptive to feedback is crucial for enhancing my skills and delivering exceptional customer service.

In my most recent role as a Sales Support Coordinator, I managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders. I developed strong relationships with clients through consistent communication and personalized service, which I consider essential for success in any customer-facing role. My proficiency in tools like NetSuite, Excel, and Sage has allowed me to efficiently handle order management and client support tasks.

Throughout my career, I have demonstrated attention to detail and effective time management, which have been vital in tracking shipments and managing supplier communications. I am fluent in English and have a strong ability to communicate effectively, whether through email, phone, or live chat, ensuring that all customer inquiries are addressed promptly and accurately.