Princess Gladys Joy Cruz
@princessgladysjoycru
Dedicated customer service representative with strong teamwork skills.
What I'm looking for
I am a dedicated customer service representative with a passion for welcoming customers and providing comprehensive service. My experience spans various roles where I have honed my ability to work effectively in team environments, always bringing an energetic and positive personality to my interactions. I believe that being receptive to feedback is crucial for enhancing my skills and delivering exceptional customer service.
In my most recent role as a Sales Support Coordinator, I managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders. I developed strong relationships with clients through consistent communication and personalized service, which I consider essential for success in any customer-facing role. My proficiency in tools like NetSuite, Excel, and Sage has allowed me to efficiently handle order management and client support tasks.
Throughout my career, I have demonstrated attention to detail and effective time management, which have been vital in tracking shipments and managing supplier communications. I am fluent in English and have a strong ability to communicate effectively, whether through email, phone, or live chat, ensuring that all customer inquiries are addressed promptly and accurately.
Experience
Work history, roles, and key accomplishments
Sales Support Coordinator
DCXPH
May 2023 - Present (2 years 1 month)
Coordinated complex sales transactions, ensuring accurate documentation and timely order fulfillment. Developed strong client relationships and managed order entry, tracking, and supplier communications.
Customer Service Representative
OfficeBeaconPhilippines
Jul 2022 - Present (2 years 11 months)
Managed order processing and client support, utilizing NetSuite for purchase and sales orders. Handled data encoding in Excel, communicated with clients and vendors via Outlook, and resolved inquiries through soft phone calls and live chat.
Sales and Planning Staff
Beyond Infinity
Nov 2018 - Present (6 years 7 months)
Orchestrated shipment schedules and customer communications regarding orders. Created purchase orders, shipment documents, and labels, while coordinating closely with production teams.
Education
Degrees, certifications, and relevant coursework
St. Nicolas College of Business and Technology
Hotel Restaurant & Services, Hotel Restaurant & Services
Studied Hotel Restaurant & Services at St. Nicolas College of Business and Technology from 2010 to 2012. Gained foundational knowledge and practical skills in hospitality and customer service.
Availability
Location
Authorized to work in
Job categories
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