Princess Gladys Joy CruzPC
Open to opportunities

Princess Gladys Joy Cruz

@princessgladysjoycru

Dedicated customer service representative with strong teamwork skills.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service representative with a passion for welcoming customers and providing comprehensive service. My experience spans various roles where I have honed my ability to work effectively in team environments, always bringing an energetic and positive personality to my interactions. I believe that being receptive to feedback is crucial for enhancing my skills and delivering exceptional customer service.

In my most recent role as a Sales Support Coordinator, I managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders. I developed strong relationships with clients through consistent communication and personalized service, which I consider essential for success in any customer-facing role. My proficiency in tools like NetSuite, Excel, and Sage has allowed me to efficiently handle order management and client support tasks.

Throughout my career, I have demonstrated attention to detail and effective time management, which have been vital in tracking shipments and managing supplier communications. I am fluent in English and have a strong ability to communicate effectively, whether through email, phone, or live chat, ensuring that all customer inquiries are addressed promptly and accurately.

Experience

Work history, roles, and key accomplishments

OF

Customer Service Representative

OfficeBeaconPhilippines

Jul 2022 - Present (2 years 11 months)

Managed order processing and client support, utilizing NetSuite for purchase and sales orders. Handled data encoding in Excel, communicated with clients and vendors via Outlook, and resolved inquiries through soft phone calls and live chat.

BI

Sales and Planning Staff

Beyond Infinity

Nov 2018 - Present (6 years 7 months)

Orchestrated shipment schedules and customer communications regarding orders. Created purchase orders, shipment documents, and labels, while coordinating closely with production teams.

Education

Degrees, certifications, and relevant coursework

ST

St. Nicolas College of Business and Technology

Hotel Restaurant & Services, Hotel Restaurant & Services

Studied Hotel Restaurant & Services at St. Nicolas College of Business and Technology from 2010 to 2012. Gained foundational knowledge and practical skills in hospitality and customer service.

Tech stack

Software and tools used professionally

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