Aally User

I am a dedicated Customer Support Specialist with over nine years of call center and remote support experience, proficient in high-volume inbound/outbound environments and multiple CRM platforms. I consistently solve problems under pressure and adapt quickly to new tools and processes.

I was promoted to Team Lead within one year at my first call center role, supervising and training a team of 10 agents, and later delivered measurable results—maintaining 90%+ customer satisfaction and saving 15–20 accounts weekly through negotiation and empathy. I have supported software rollouts, managed ticketing systems with 95%+ resolution within SLA, and handled 80–150 calls daily while processing orders and refunds with 98% accuracy.

I hold an associate degree in Business Administration (3.7 GPA) and bring strong communication, organization, and technical skills. I seek remote roles where I can contribute to customer retention, operational improvements, and team development while continuing to expand my CRM and support expertise.