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Rohit Singh

@rohitsingh9

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Customer Success Manager at BotSpace configuring AI support agents that reduced client support tickets by 70%.

India

Message

At BotSpace, I manage the customer lifecycle for B2B SaaS clients, from onboarding and implementation to product adoption and retention. I configure WhatsApp engagement workflows and AI-powered support agents, helping reduce client support ticket volume by 70%.

I also support Shopify-based businesses with e-commerce customer journeys and integrations. I assist with APIs, webhooks, and workflow troubleshooting, and translate customer needs into platform configurations with product and technical teams.

At AiSensy, I conducted consultative discovery sessions and product demonstrations for prospective clients exploring WhatsApp automation. I used HubSpot to coordinate follow-ups and support handoffs from evaluation to onboarding.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

BotSpace

Dec 2025 - Present (9 months)

Manages end-to-end customer lifecycle for 50+ B2B SaaS clients, including onboarding, implementation, and retention. Configured AI-powered support agents, reducing client support ticket volume by 70% and improving first-response resolution.

Customer Onboarding Customer Lifecycle Management Product Adoption Customer Retention Account Management Shopify D2C Ecommerce WhatsApp Business Platform Marketing Automation Workflow Automation API Fundamentals Webhooks Third Party Integrations AI Agent Configuration AI Powered Customer Support SaaS Implementation Technical Troubleshooting Product Feedback

Business Development Executive

AiSensy

Aug 2024 - Nov 2025 (1 year 3 months)

Conducted 100+ consultative discovery sessions and product demonstrations, mapping customer requirements to SaaS/WhatsApp automation solutions. Managed cross-functional stakeholder relationships using HubSpot to coordinate follow-ups and ensure smooth handoff from evaluation to onboarding.

Consultative Selling Product Demonstrations Solution Consulting Business Process Analysis HubSpot CRM SaaS WhatsApp Automation Stakeholder Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

De Montfort University

Master of Science, International Business and Management

Completed a Master of Science in International Business and Management, with a thesis on the impact of AI on employment in graphic design organizations.