@himarao
Customer Success Manager at PushOwl (Brevo Group), supporting global SMB and Enterprise customers and partnering on onboarding and product demos.
IndiaAt PushOwl (Brevo Group), I managed 30–40 SMB and Enterprise customers across the US, UK, and APAC. I monitored customer health, adoption, and renewal patterns, and partnered with Sales on onboarding and product demonstrations.
At Smallcase Technologies, I led a 23-member Customer Experience team and built an AI chatbot that automated 80%+ of customer conversations. I also created SOPs and playbooks and partnered with Product and Engineering on customer experience.
Work history, roles, and key accomplishments
PushOwl (Brevo Group)
Oct 2024 - Jul 2026 (1 year 9 months)
Managed a portfolio of 30–40 SMB and Enterprise customers across the US, UK, and APAC. Partnered with Sales on onboarding and product demonstrations, monitored customer health and adoption, and supported upsell opportunities.
Smallcase Technologies
Sep 2020 - Feb 2023 (2 years 5 months)
Led a 23-member Customer Experience team, owning hiring, coaching, and performance reviews. Built an AI chatbot that automated 80%+ of customer conversations and managed operations supporting approximately 200 conversations per agent per day.
Proaviat
Jan 2019 - Aug 2020 (1 year 7 months)
Led onboarding, implementation, and product training. Monitored customer health and retention while partnering with Product and Engineering to improve customer experience.
Served as a Subject Matter Expert at Infosys, providing specialized knowledge and support.
Worked as a Master CCP at American Express, handling customer service and support functions.
Worked as an Associate at Ernst & Young, supporting client engagements and project delivery.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications degree from Bangalore University.
Software and tools used professionally
IndiaYou can contact hima and 90k+ other talented remote workers on Himalayas.
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