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dheeraj sharmaDS
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dheeraj sharma

@dheerajsharma6

I build B2B client relationships through SaaS demos, onboarding, renewals, and account follow-up.

India
Message

What I'm looking for

I'm looking to move into Customer Success, Client Experience, Account Management, SaaS Support, or Implementation and Onboarding roles where I can support customers through adoption, training, retention, and long-term relationships.

I've supported B2B customers across SaaS, IT services, and technology solutions, from requirements gathering and product demonstrations through post-sale follow-up, renewals, and training. At Infodrive India, I managed SaaS subscription conversations, demos, customer usage discussions, retention, and quarterly renewals using Zoho CRM.

At Ameyo, I helped enterprise clients understand omnichannel contact center solutions, created BRDs, delivered product training, and coordinated presales handovers across APAC, the Middle East, Africa, and India. I've also built outbound lead-generation processes at LetsMapIt and supported client engagement, proposals, and stakeholder coordination in IT services and business development roles.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MB

MBA

Master of Business Administration, Marketing

MBA in Marketing.

Tech stack

Software and tools used professionally

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