At Sinch, I lead the customer experience function for Agentic AI, Sinch Converse, and Sinch Engage, supporting enterprise and reseller accounts. I manage a portfolio of INR 10cr ARR and work across project management, implementation, QA, and renewals.
I’m the primary point of contact for my accounts, using Salesforce CRM to deliver solutions aligned with business goals. I also created onboarding and kick-off documentation and roadmaps for Sales Knowledge Transfer.
I monitor post-go-live platform traffic and performance, and I own SLA and escalation management across 30–50 monthly Jira support tickets. I resolve critical issues within committed timelines and have implemented SOPs across customer lifecycle stages.
At Trackier, I guided SaaS customers through onboarding and platform setup, while generating outbound leads and maintaining Salesforce CRM records. My technical experience includes API troubleshooting with Postman, Jira ticket management, and familiarity with webhooks and HTTP methods.
