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Rohan Yadav

@rohanyadav3

Experienced IT support engineer specializing in endpoint security, patching, and enterprise desktop support.

India
Message

What I'm looking for

I seek an IT role focused on endpoint security and Windows infrastructure where I can drive reliable patching, improve compliance, resolve user issues quickly, and grow into broader infrastructure or security responsibilities.

I am an IT support engineer with progressive experience across enterprise and SME environments, focused on endpoint security, Windows systems, and timely incident resolution. I have managed Windows OS builds and upgrades for 10,000+ endpoints, led monthly security patching cycles, and administered antivirus and encryption solutions to maintain compliance and minimize vulnerabilities.

I consistently deliver SLA-driven support, produce client-ready security and patching reports with 90%+ internal quality scores, and coordinate vendor interactions for hardware and networking issues. My background includes desktop/field support, end-user troubleshooting, network basics, and hands-on hardware maintenance, backed by certifications including CCNA and MCITP.

Experience

Work history, roles, and key accomplishments

DL
Current

IT Support Engineer

Dev IT Solution Pvt Ltd

Feb 2022 - Present (3 years 8 months)

Managed Windows OS builds and upgrades across 10,000+ endpoints, led monthly security patching cycles, and maintained endpoint security tools (Trellix, Cylance) to reduce vulnerabilities and meet compliance SLAs.

AL

End-user Support Engineer

Aari Technology LLP

Dec 2020 - Aug 2021 (8 months)

Provided first-level technical support, maintained IT systems and hardware, monitored network health, and collaborated with infrastructure teams to ensure timely issue resolution and business continuity.

Education

Degrees, certifications, and relevant coursework

AC

Alpha Junior College of Science & Commerce

H.S.C, Higher Secondary Certificate

Grade: 57%

Completed Higher Secondary Certificate (H.S.C) with 57% in June 2011 from Alpha Junior College of Science & Commerce.

PV

Paranjape Vidyalaya

S.S.C, Secondary School Certificate

Grade: 60%

Completed Secondary School Certificate (S.S.C) with 60% in June 2009 from Paranjape Vidyalaya.

Tech stack

Software and tools used professionally

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Rohan Yadav - IT Support Engineer - Dev IT Solution Pvt Ltd | Himalayas