Rohan Yadav
@rohanyadav3
Experienced IT support engineer specializing in endpoint security, patching, and enterprise desktop support.
IndiaWhat I'm looking for
I am an IT support engineer with progressive experience across enterprise and SME environments, focused on endpoint security, Windows systems, and timely incident resolution. I have managed Windows OS builds and upgrades for 10,000+ endpoints, led monthly security patching cycles, and administered antivirus and encryption solutions to maintain compliance and minimize vulnerabilities.
I consistently deliver SLA-driven support, produce client-ready security and patching reports with 90%+ internal quality scores, and coordinate vendor interactions for hardware and networking issues. My background includes desktop/field support, end-user troubleshooting, network basics, and hands-on hardware maintenance, backed by certifications including CCNA and MCITP.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Dev IT Solution Pvt Ltd
Feb 2022 - Present (4 years 4 months)
Managed Windows OS builds and upgrades across 10,000+ endpoints, led monthly security patching cycles, and maintained endpoint security tools (Trellix, Cylance) to reduce vulnerabilities and meet compliance SLAs.
Desktop Support & Field Engineer
Kay Impex Pvt Ltd
Aug 2021 - Feb 2022 (6 months)
Configured desktops/laptops, mail clients and proxy settings, troubleshot OS and printer issues, and coordinated vendor support to ensure timely hardware/software resolutions.
End-user Support Engineer
Aari Technology LLP
Dec 2020 - Aug 2021 (8 months)
Provided first-level technical support, maintained IT systems and hardware, monitored network health, and collaborated with infrastructure teams to ensure timely issue resolution and business continuity.
Project Coordinator
Vyoma Media
Jun 2014 - Dec 2020 (6 years 6 months)
Oversaw project progress for railway contracts, coordinated team communication, managed resources and risks, and reported milestones to stakeholders to keep projects aligned with timelines and budgets.
Hardware & Network Engineer
Microcity Consultancy Services
May 2012 - Jun 2014 (2 years 1 month)
Managed office IT infrastructure, installed and maintained software tools, supported LAN/printer/scanner operations, and provided daily technical support for Windows systems and MS Office applications.
Education
Degrees, certifications, and relevant coursework
Alpha Junior College of Science & Commerce
H.S.C, Higher Secondary Certificate
Grade: 57%
Completed Higher Secondary Certificate (H.S.C) with 57% in June 2011 from Alpha Junior College of Science & Commerce.
Paranjape Vidyalaya
S.S.C, Secondary School Certificate
Grade: 60%
Completed Secondary School Certificate (S.S.C) with 60% in June 2009 from Paranjape Vidyalaya.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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