SSSeemant Shukla
@seemantshukla
Experienced System Support Engineer specializing in hardware, networking, and VDI/Cloud desktop support.
IndiaWhat I'm looking for
I am an accomplished System Support Engineer with 8.5 years of hands-on experience in hardware, networking, Windows and Mac administration, VDI/Citrix, Azure Virtual Desktop and Office 365 support. I have consistently resolved complex user incidents, managed ticket lifecycles in ServiceNow, coordinated vendor onsite support, and maintained availability of hardware and software across enterprise environments.
I hold AWS Cloud Architect and professional hardware & networking certifications, and have delivered L1/L2 support for Citrix/AVD environments, endpoint management, anti-virus/DLP tools and remote application platforms. I am solution-oriented, comfortable with operational ownership and escalations, and experienced in image creation, deployment and cloud VDI operations.
Experience
Work history, roles, and key accomplishments
IT Support Executive
Trilegal Associates Pvt. Ltd.
Sep 2024 - Present (1 year 3 months)
Provide installation, configuration and troubleshooting for Office 365, Windows and macOS systems, manage Citrix/AVD VDI environments and Azure Virtual Desktop, and resolve network and endpoint security issues using ServiceNow for ticketing.
End User Support Engineer
Teamlease Services Limited
Jun 2023 - Nov 2023 (5 months)
Monitored and closed user support tickets within SLA, performed hardware/software troubleshooting and deployments, supported Office 365, macOS/Windows systems, and worked with ServiceNow, DLP and VPN technologies.
CLSenior System Engineer
Coforge Ltd
Nov 2021 - Jun 2023 (1 year 7 months)
Owned IT operations and escalations, provided L1/L2 support for Citrix and AVD environments, managed Azure Virtual Desktop engineering, application support and vendor coordination, and handled incidents via ServiceNow.
Desktop Support Technician
Aperta Ltd
Aug 2020 - Aug 2021 (1 year)
Provided end-user PC and application support, performed installations, patches and maintenance within a virtual desktop environment, and ensured timely SLA-driven closure of technical calls.
IT Technician
Innoviti Payment Solutions Pvt. Ltd.
May 2017 - May 2020 (3 years)
Maintained hardware and software, performed OS installations and upgrades, supported printers/scanners/CCTV and endpoint tools, and responded to client support requests for Windows and Mac environments.
Desktop Support Technician
Renovision Automation Pvt. Ltd.
Jun 2015 - May 2017 (1 year 11 months)
Resolved end-user PC issues, deployed desktop images, applied patches and service packs, and supported Windows and Mac clients in remote and on-site environments.
Education
Degrees, certifications, and relevant coursework
AAAmazon Web Services (AWS)
Certification in AWS Cloud Architect, Cloud Architecture
Earned an AWS Cloud Architect certification in 2017.
JLJetking Infotrain Limited
Professional Certification, Hardware and Networking
Completed a professional certification in Hardware and Networking in 2014.
CUChhatrapati Shahu Ji Maharaj University
Bachelor's Degree, Unknown
Graduated with a bachelor's degree from C.S.J.M. University, Kanpur in 2012.
UP Board
Higher Secondary (Class XII), General
Completed Higher Secondary (Class XII) certification from Uttar Pradesh Board in 2008.
UP Board
Secondary (Class X), General
Completed Secondary (Class X) certification from Uttar Pradesh Board in 2006.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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