Amit More

Provided on-site field support resolving desktop, laptop, printer, Windows, M365, Active Directory and NAS issues to ensure client productivity and reduce downtime.

Diagnosed and repaired hardware faults on HP, Lenovo, Asus and Dell systems, managed parts procurement and performed end-to-end corporate user support.

Administered Office 365, Seqrite/eScan antivirus and Active Directory; managed IT assets, backups, CCTV, NAS and resolved escalated tickets via FreshService to maintain infrastructure uptime.

Led an 8-member support team for the IKS client, maintained system and network uptime, managed inventory and supported multi-monitor and peripheral setups.

Provided field engineering services as a Dell-certified technician via TVS Electronics, troubleshooting Dell laptops, desktops and servers and performing part replacements.

Handled Acer hardware support for laptops, desktops and servers, resolving OS, Office and peripheral issues to restore client systems promptly.

Performed lead generation and LinkedIn research to maintain clean, verified B2B databases supporting sales and marketing efforts.

Provided chat-based support for Australian clients, resolving mobile configuration, email and network issues to ensure user satisfaction.

Managed domain joins, VPN setups and AD user creation while supporting desktops, laptops, scanners, printers and Outlook issues for clients.

Handled call logging, mobile sync, ticket closure and mail client configuration while performing OS and hardware troubleshooting for Raymonds Ltd.

Resolved OS, network, hardware and Outlook issues for enterprise clients, reducing repeat incidents and maintaining service levels.

Provided field support for retail and office clients including OS installations, printer and POS terminal setup, and peripheral maintenance.

Performed basic troubleshooting, OS installations and hardware setup while supporting junior-level desktop operations.

Pursuing TYBA and completed FYBA in 2022 through YCMOU.

Grade: 68%

Completed Jetking Certified Hardware and Networking Engineer certification in 2012.

Completed Higher Secondary Certificate (HSC) under the Pune Board in 2008.

Grade: 75%

Completed ITI (Fitter) with a reported score of 75% in 2005.

Completed Secondary School Certificate (SSC) under the Pune Board in 2002.