Open to opportunities

Sai Pravin

@saipravin

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End User Services professional transitioning into cybersecurity with deep endpoint, Intune, and MFA experience.

India

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What I'm looking for

I’m seeking a transition into a Cyber Security team role, where I can apply my endpoint and identity access experience. I want to work on endpoint protection, MFA/access controls, incident-driven learning, and risk reduction with security teams.

I’m an End User Services / Desktop Support professional with 8+ years supporting enterprise IT environments, focused on reliable Windows endpoints, mobility support, and smooth user access. I’ve worked hands-on across endpoint management, incident coordination, and access enablement to keep business disruption low and SLAs on track.

In my current role, I support Windows endpoints and mobility platforms, including Intune MDM onboarding and administration support (device enrolment, unenrolment, and lifecycle activities). I also handle MFA onboarding and access-related troubleshooting, coordinating with security and platform teams to close gaps and improve outcomes.

I’ve built strong operational security exposure through day-to-day incidents, root cause follow-ups, and endpoint security-related activities. Previously, I supported endpoint security tools like Symantec Endpoint Protection and contributed to compliance, patching-related work, and incident/problem/change management processes.

Now I’m actively seeking a transition into a dedicated Cyber Security team role. I’m a dependable team player and proactive problem-solver who is willing and eager to learn new security tools, technologies, and processes to support endpoint protection, identity controls, and risk reduction.

Experience

Work history, roles, and key accomplishments

Current

Systems Engineer (End User)

Current

Synaptics India Pvt Ltd

Feb 2023 - Present (3 years 4 months)

Provide enterprise desktop/end-user support across multiple locations, ensuring SLA adherence while troubleshooting Windows endpoints and user access issues. Administer and troubleshoot Intune MDM device lifecycle and actively support MFA onboarding, working with Security and platform teams on incident resolution and root-cause follow-ups.

Intune Device Lifecycle Management ServiceNow ITSM Incident Coordination Root Cause Analysis IT Security Collaboration

Senior Systems Engineer

Locuz Enterprise Solutions

Dec 2020 - Jan 2023 (2 years 1 month)

Delivered desktop and infrastructure support for enterprise users, focusing on endpoint stability, access enablement, and operational reliability. Supported Symantec Endpoint Protection activities, participated in incident/problem/change management, and helped drive rollouts and environment changes with improved end-user adoption through documented SOPs.

Desktop Support Endpoint Protection Symantec Endpoint Incident Management Problem Management Change Management Enablement Enterprise Support

Senior Associate

Getix Health Pvt Ltd

Jun 2019 - Aug 2020 (1 year 2 months)

Provided IT operations and support with a focus on secure access, system stability, and client satisfaction. Coordinated with internal teams to resolve technical and security-related issues efficiently and improved service consistency through operational ownership.

IT Operations Support Technical Troubleshooting client support Process Improvement

Client Associate

Access Pvt Ltd

Jun 2017 - Jun 2019 (2 years)

Provided frontline IT support, building experience in enterprise IT operations and user access management while handling customer communications. Supported issue resolution and established a foundation for reliable end-user service delivery.

User Access Management Enterprise IT Troubleshooting Customer Communications end user support Security Aware Support Practices Service Delivery