Open to opportunities

rohan nasir

@rohannasir

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Results-driven customer service representative with four years of experience.

Pakistan

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

As a results-driven Customer Service Representative with four years of call center experience, I specialize in the UK markets. I have a proven track record of boosting customer satisfaction, optimizing team performance, and driving sales growth across utilities, finance, and digital services. My dynamic approach to spearheading call center operations has allowed me to manage multiple campaigns effectively while delivering impactful training sessions.

Currently pursuing a Bachelor of Business Administration with a focus on marketing and business development, I am skilled in product knowledge training, customer relations, and effective communication. I am dedicated to delivering high-quality service and enhancing client retention. My adeptness in customer relationship management, team leadership, and sales strategies, combined with a talent for social media marketing and problem-solving, positions me as a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Team Lead & Admin

MultiSolutions

Dec 2021 - Present (3 years 8 months)

Spearheaded and managed operations for multiple call centers supporting UK-based campaigns, such as ECO4, Business Finance, and Energy Solutions, serving thousands of customers annually. Increased team efficiency by 20% by implementing streamlined workflows and developing comprehensive product knowledge materials. Delivered training sessions focused on product knowledge, customer relations, and sa

Call Center Operations Team Leadership Workflow Optimization Product Knowledge Customer Relations Sales Strategies Customer Satisfaction

Telesales Representative (TSR)

Use Solutions Limited

May 2021 - Present (4 years 3 months)

Delivered tailored solutions in electric, gas, digital marketing, and website services for UK retail businesses, consistently meeting and exceeding monthly sales targets by an average of 10%. Built and maintained positive client relationships by identifying needs and offering customized packages, resulting in a 25% increase in client retention.

Telesales Digital Marketing Client Relationship Management Sales Targets Customer Retention

Sales Agent

Gallon Staliain Communication

Nov 2020 - Present (4 years 9 months)

Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an 80% increase in sales. This role focused on direct sales and customer engagement.

Sales Strategies Customer Relationship Management Sales Growth Customer Engagement

Education

Degrees, certifications, and relevant coursework

Govt. Degree College, Faisalabad

Intermediate, Sciences

2018 - 2020

Completed Intermediate in Sciences at Govt. Degree College, Faisalabad (2016–2018), with a focus on advanced scientific studies and skill development.

Lasalle High School and Collge Faisalabad

Matriculation, Sciences

2016 - 2018

Completed matriculation in sciences at LaSalle High School and College, Faisalabad (2016–2018), building a strong foundation in core scientific disciplines and academic excellence.