Abubakar Shad

I’m an energetic, results-driven BPO professional with 3 years of hands-on experience in customer service and telemarketing. I’ve built a proven record as a top seller across multiple organizations, and my fluent communication in English, Urdu, and Hindi helps me connect with diverse customer bases across Pakistan and international markets.

As Co-Founder & Telemarketing Lead at AZ Telemarketing, I co-founded and managed day-to-day telemarketing operations, led a team of agents, set sales targets, monitored KPIs, and strengthened performance through script development and training materials. In my customer service roles, I handled inbound and outbound calls with high satisfaction rates, resolved queries efficiently, and achieved top-seller status—backed by strong lead generation, customer retention focus, and conflict resolution skills.