Rohan Amable
@rohanamable
Customer service professional with expertise in technical support.
What I'm looking for
I am a dedicated customer service professional with extensive experience in technical support and sales. My journey began at Convergys, where I honed my problem-solving skills while assisting customers with their credit card inquiries. This role laid the foundation for my commitment to enhancing customer satisfaction.
Throughout my career, I have worked with various companies, including Sitel Philippines and Alorica, where I provided technical support and sales assistance. My ability to guide customers through complex issues, whether related to home appliances or banking services, has consistently resulted in positive customer experiences. Currently, I serve as a Phone Banker at HSBC, where I assist clients with online banking and account inquiries, further solidifying my expertise in customer service.
Experience
Work history, roles, and key accomplishments
Phone Banker
HSBC Electronic Data Processing
Sep 2020 - Feb 2024 (3 years 5 months)
Worked under the HSBC Canada process as a Phone Banker for bank accounts and Mastercard. Assisted customers with online banking issues, troubleshooting, and all inquiries regarding bank accounts and other banking products and services.
Technical Support
Alorica
Sep 2018 - Sep 2019 (1 year)
Provided technical support for customers experiencing phone and signal issues. Worked as an all-in support, assisting colleagues with troubleshooting guidance for their customers.
Sales Representative
Sitel Philippines
Jul 2016 - Aug 2017 (1 year 1 month)
Offered various insurance products for home appliances, protecting customers and their families from future inconveniences. Assisted customers with scheduling repair visits for home appliances and provided estimated quotations for home improvement plans.
Customer Service Associate and Technical Support
Convergys
Oct 2015 - Apr 2016 (6 months)
Assisted customers with their credit card bills and transactions, ensuring accurate processing. Provided walk-throughs and simple assistance for online navigation, enhancing customer self-service capabilities.
Education
Degrees, certifications, and relevant coursework
Casimiro A. Ynares Sr. Memorial National High School
High School Graduate, General Studies
Completed high school education at Casimiro A. Ynares Sr. Memorial National High School. The curriculum provided a foundational understanding across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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