Open to opportunities

Rohan Amable

@rohanamable

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Customer service professional with expertise in technical support.

Philippines

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What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, focusing on improving customer experiences and providing effective solutions.

I am a dedicated customer service professional with extensive experience in technical support and sales. My journey began at Convergys, where I honed my problem-solving skills while assisting customers with their credit card inquiries. This role laid the foundation for my commitment to enhancing customer satisfaction.

Throughout my career, I have worked with various companies, including Sitel Philippines and Alorica, where I provided technical support and sales assistance. My ability to guide customers through complex issues, whether related to home appliances or banking services, has consistently resulted in positive customer experiences. Currently, I serve as a Phone Banker at HSBC, where I assist clients with online banking and account inquiries, further solidifying my expertise in customer service.

Experience

Work history, roles, and key accomplishments

Phone Banker

HSBC Electronic Data Processing

Sep 2020 - Feb 2024 (3 years 5 months)

Worked under the HSBC Canada process as a Phone Banker for bank accounts and Mastercard. Assisted customers with online banking issues, troubleshooting, and all inquiries regarding bank accounts and other banking products and services.

Customer Service Troubleshooting Mastercard

Technical Support

Alorica

Sep 2018 - Sep 2019 (1 year)

Provided technical support for customers experiencing phone and signal issues. Worked as an all-in support, assisting colleagues with troubleshooting guidance for their customers.

Technical Support Troubleshooting Customer Support

Sales Representative

Sitel Philippines

Jul 2016 - Aug 2017 (1 year 1 month)

Offered various insurance products for home appliances, protecting customers and their families from future inconveniences. Assisted customers with scheduling repair visits for home appliances and provided estimated quotations for home improvement plans.

Sales Scheduling Product Knowledge

Customer Service Associate and Technical Support

Convergys

Oct 2015 - Apr 2016 (6 months)

Assisted customers with their credit card bills and transactions, ensuring accurate processing. Provided walk-throughs and simple assistance for online navigation, enhancing customer self-service capabilities.

Customer Service Technical Support Card Processing Problem Solving

Education

Degrees, certifications, and relevant coursework

Casimiro A. Ynares Sr. Memorial National High School

High School Graduate, General Studies

Completed high school education at Casimiro A. Ynares Sr. Memorial National High School. The curriculum provided a foundational understanding across various subjects.