Rodrigo Isola

Handled and renewed +8 big companies for 2 years.
92% Engagement achieved in 2024.
Argentinean market new customers strategy launched in 2025.
MVP launch with 500 BTC users.
2.0 version revamp and launch for +2.000 BTB users.
4 AI tools successfully implemented (up & running today).

Managed 180+ accounts across LATAM.
5% CHURN rate and 130% NRR in 2024 (renewals, upsellings, cross-sellings), 3 years acquiring highest bonus for renewals (2022/23/24).
+400 training sessions and customer events delivered.

Whole AR business in charge: Sales, Support, CS & Long Term customers (4 teams in charge).
120 accounts in charge within AR (max. point of escalation).
Data based decision making implemented.
Reporting KPIs directly to C-Levels & Board.
CHURN reduction from 10% to 6%.
Increased customers in 30% interannual basis.
Reduced customers issues in 43%.
12 Success cases generated.

Olympic Games Master Plan PM for +40 areas, operational plans, policies, risk assessments. CEO defined projects follow up and reporting to C-Levels. 3 people in charge. Main Ops Centre MOC foundation and leadership (+40 heads procs. coordination). Crisis plan; Command, Control and Communications design, confection and training to +500 ppl. Reporting NPS & KPIs to C-levels and Chief of Board.

HR Product in charge (CPP/Humanage): salary receipts digital signature and distribution, as Product Manager (facing market) and Product Owner (within Cardinal dev teams usign scrum). Revamped old platform, implemented and trained in customers like LoJack, AA2000, MAPFRE, etc. in +2.000 users.
PM for major accts (Profértil, Claro, Danone) in consulting projects.

SADE is a GCBA and National gov. ERP, which I was product owner of the HR digital files implementation project.
Functional design and testing.
Implementation and training delivered in +10 Ministries of Buenos Aires City Government (+1.000 people).

BHP Billiton account handling SAP MM project
Worked in Singapore with BHP Billiton´s offices
Accenture internal treasury SAP FI project
Worked in Chicago with Accenture´s offices
3 people in charge in each project.

Procurement SAP MM - Ariba integration project
Trained +70 US suppliers / month
Migrated +300 suppliers to the Ariba Supplier Network
Expert in the Procurement and AP process

Currently pursuing a Google Professional Certification in Data Analytics, expected to be completed in 2025. This certification focuses on enhancing skills data-driven decision making.

Completed the 'AI for everyone' course through Coursera in 2025, focusing on foundational concepts of artificial intelligence. This program provided insights into the applications and implications of AI in various fields.

Obtained a Data Analytics Certification from Digital House in 2019. This program equipped me with essential skills in data analysis, interpretation, and visualization.

Activities and societies: Honor Mention

Received an Honor Mention for 'Articulación Gobierno - Privado para megaeventos' from BID/IDB in 2018. This recognition highlights expertise in public-private partnerships for large-scale events.

Completed the 'Human Centered Design Thinking' program at ITBA in 2016. This course focused on applying human-centered approaches to problem-solving and innovation.

Grade: incomplete

Pursued a Magister in History and Economic Policy at UBA, which was incomplete by 2014. This program provided a deep understanding of historical and economic frameworks.

Obtained SAP MM Consultant certification from Buffa Sistemas in 2010. This certification provided specialized knowledge in SAP Materials Management.

Completed studies in Business administration at UBA in 2009.