I've managed reservations, guest service, OTA communications, and hotel operations at Hotel Almacruz and Santa Cruz Plaza, using Opera Full Service to coordinate individual and group bookings, rates, prepayments, rooming lists, and management reporting.
At Hotel Casa Molino, I led front desk, reservations, and activities for a decade. I recruited and trained staff, created the Tours & Sales Department, managed an 800-client database and more than 80 operator partnerships, and contributed to 11 consecutive years of top TripAdvisor rankings.
My tourism background also includes guiding VIP outdoor expeditions with Nomads of the Seas, designing bilingual programs, delivering safety briefings, and managing logistics, equipment, and photographic expedition records.
I'm fluent in English, a native Spanish speaker, and an intermediate Portuguese speaker. I bring more than 20 years of hospitality experience, advanced PMS Opera and Winhotel capability, service recovery, operational coordination, and a practical, guest-focused approach.
