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@nicholasrogers
Dynamic marketing and operations manager with extensive hospitality experience.
I am a seasoned professional with a robust background in administration, sales, and marketing, particularly within the hospitality sector. Over the years, I have successfully managed operations at various esteemed establishments, including Barraco Lodge and Hotel Puelche, where I led teams to achieve significant sales growth and enhance customer satisfaction.
My experience spans across diverse roles, from Marketing Manager at Southbound DMC to Operations Manager at Austral Adventures, where I coordinated intricate tour packages for international clients. I take pride in my ability to adapt and thrive in challenging environments, such as during the COVID pandemic, ensuring effective communication and support for both clients and suppliers.
With a strong foundation in market research and brand management, I have consistently delivered valuable insights and strategies that drive brand value and sales. I am passionate about creating exceptional guest experiences and fostering team collaboration to achieve organizational goals.
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Work history, roles, and key accomplishments
Tungulú Cabañas
Sep 2022 - Aug 2024 (1 year 11 months)
(2022 - 2024) General administrator of the tourist complex, ensuring smooth operations and guest experience. Responsible for operations, sales, and marketing. Implemented Sernatur’s S Seal and streamlined operations and costs.
Barraco Lodge
Jan 2020 - Jan 2021 (1 year)
Managed the entire operation of Barraco Lodge, overseeing administration, sales, marketing, HR, and operations. Responsibilities included inventory management, cost control, and maximizing sales.
Southbound DMC
Jan 2019 - Jan 2020 (1 year)
Led B2B marketing and communications during challenging times, including social unrest and the COVID pandemic. Managed social networks and developed sales support materials.
Hotel Puelche
Aug 2017 - Sep 2019 (2 years 1 month)
Oversaw hotel operations, including housekeeping, maintenance, accounting, sales, and HR. Achieved significant sales growth and improved customer ratings.
Austral Adventures
Mar 2014 - May 2016 (2 years 2 months)
Managed tours for international operators, coordinating tour packages, itineraries, and services throughout Chile, with a focus on Chiloé.
Isla Natura Exportadora Ltda.
Mar 2014 - May 2016 (2 years 2 months)
Led administration and sales, achieving significant domestic sales growth and increased exports. Managed government aid programs.
Ipsos Chile
Jan 2012 - Mar 2014 (2 years 2 months)
Directed brand value and advertising studies for major brands, coordinating market research and preparing comprehensive reports.
Y&R Chile
Sep 2010 - Dec 2010 (3 months)
Conducted brand studies using a large database, preparing reports that ranked brands according to their value.
Hotel Explora Torres del Paine
Sep 2007 - Jan 2010 (2 years 4 months)
Provided exceptional guest experiences by leading tours in remote locations, catering to diverse interests and fitness levels.
LTS (D&S Líder)
Jan 2006 - Jan 2006 (0 months)
Gained hands-on experience in logistics operations and distribution at one of the largest centers in the country.
BAT Chile
Feb 2005 - Mar 2005 (1 month)
Learned about distribution, sales, and back-office operations for commercial activities in the Greater Santiago Area.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2010 - 2010
Studied Business Administration at Universidad Andrés Bello, focusing on various aspects of business management and administration.
Completed primary and secondary studies at The Grange School, where I developed foundational knowledge and skills in various subjects.
Software and tools used professionally
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