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Sebastián Robles

@sebastinrobles

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Tourism and hospitality professional at SM, using SAP to turn customer data into context-specific decisions.

Chile

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At SM, I use SAP and turn simple data into decisions tailored to each customer. My work there has also helped me grow my skills in customer service and service protocols.

At LanguageLine Solutions, I interpreted between Spanish and English for calls involving customer service, social security, insurance, medical appointments, and banking. I served as the communication conduit between parties, interpreting as accurately as possible.

At Southbridge Access, I worked with suppliers across Chile and clients to provide customized packages for US-based colleges and universities.

During my internship at Turismo Milodon Tour Operator, I promoted and sold customized tour packages, prepared quotations, and helped arrange post-sale services with suppliers. I also tracked supplier rates in TourPlan to keep the database up to date.

Experience

Work history, roles, and key accomplishments

Current

Representante del servicio de atención al cliente

Current

Jan 2025 - Present (1 year 8 months)

Fue, sin duda, una de las mejores experiencias laborales que he tenido en mi vida, posiblemente la mejor. Llegué solamente con una actitud muy proactiva y con la experiencia previa que había acumulado y me fuí con herramientas muy valiosas para mi vida profesional, pero lo más valioso fue la oportunidad de aprender de personas con una amplia trayectoria en atención al cliente y protocolos de servi

Interpreter Spanish-English/English-Spanish

LanguageLine Solutions

Jan 2023 - May 2023 (4 months)

Despite fleeting, time here was nothing short of rewarding. I had the pleasure to enhance my english skills like no other place allowed me before. I was forced to put myself out there and be the comunicational rol of conduit between 2(more sometimes) parties by interpreting as accurate as possible what was needed to be comunicated. Topic of calls were mostly Customer Service, Social Security Servi

Operations Associate

Southbridge Access

Oct 2022 - Nov 2022 (1 month)

During the time span spent, I managed to work with both different suppliers(lodging, transportation,business tours, etc) that are located throughout the whole national territory & clients, this in order to provide high standard custom-crafted packages for US based colleges & universities.

Operation Services Manager

Turismo Milodon Tour Operator

Feb 2022 - Jun 2022 (4 months)

I served as a sales operator by promoting, creating personalized quotations and selling fully-customized tour packages according to the clients needs, as well as being part of the requisition of the post-sell services(such as accomodations, transportation services, excursions, tour packages, winetasting experiences, inbound flights, etc) with a wide variety of suppliers, establishing professional