Sebastián Rodrigo Esteban Carrasco Cornejo
@sebastiancarrascoc
Profesional bilingüe en Operaciones y Atención al Cliente (+10 años exp). Experto en gestión de datos, optimización y trabajo remoto.
ChileWhat I'm looking for
He gestionado la experiencia de huéspedes y operaciones de reservas en Mr. Mar Suites, utilizando Novohit para inventario en tiempo real, seguimiento de clientes y coordinación con Booking y Expedia.
También procesé datos críticos de vacunación y trazabilidad COVID-19 para el Ministerio de Salud, manteniendo 100% de precisión en reportes institucionales. Aporto más de 10 años en gestión operativa, administración de datos, atención bilingüe al cliente y soporte técnico, con experiencia trabajando de forma remota y resolviendo incidencias de manera independiente.
Experience
Work history, roles, and key accomplishments
Guest Relations & Operations Specialist
Mr. Mar Suites
Oct 2022 - Apr 2026 (3 years 6 months)
Managed guest experience and reservation operations in a high-volume environment. Used Novohit for real-time inventory management and data tracking, coordinated bookings across multiple OTAs, and resolved administrative issues.
Administrative in Data Management and Traceability
Ministerio de Salud (Servicio de Salud)
Apr 2021 - Sep 2022 (1 year 5 months)
Processed and analyzed large volumes of critical data for COVID-19 vaccination and traceability. Optimized data entry processes and ensured 100% accuracy in institutional reports under high-pressure standards.
Reception Coordinator / Front Desk
Hotel Boutique 17
Jan 2019 - Dec 2020 (1 year 11 months)
Provided high-level service to international tourists using bilingual skills to resolve complex inquiries. Supervised front-desk operations and managed hotel software.
Office Administrator
Servibanca
Jan 2015 - Dec 2016 (1 year 11 months)
Provided administrative support, document management, and handling of internal organizational requirements.
IT Support Technician
CyberGame
Jan 2011 - Dec 2012 (1 year 11 months)
Diagnosed, maintained, and repaired computer hardware and software systems.
Education
Degrees, certifications, and relevant coursework
Universidad Andrés Bello
Bachelor's Degree, English Pedagogy
2013 - 2017
Pursued a degree in English Pedagogy with advanced training in linguistics, grammar, and bilingual communication.
IP AIEP
Technical Degree, Sound Engineering
2011 - 2011
Studied sound engineering with incomplete coursework.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
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