I managed end-to-end operations for owned and third-party short-term rentals across Chile and Spain, coordinating bookings, guest communication, check-in and check-out, and issue resolution. I remotely coordinated cleaning, maintenance, and repair providers across approximately 14 properties managed over time.
I maintained Airbnb Superhost status and historical ratings of at least 4.8/5 through responsive communication and consistent execution. I also organized property information, availability updates, guest instructions, operating checklists, and service-provider requirements.
In my current operational workflow project in aesthetic medicine, I coordinate scheduling, customer communication, documentation, and external providers. I implemented Clinic Cloud and WhatsApp Business workflows and developed operating procedures and repeatable checklists.
