Open to opportunities

Rob R

@robricks

Message

Experienced customer support professional with a focus on client satisfaction.

Cambodia

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced and customer-focused professional with over four years of experience in customer support, telesales, ESL instruction, and remote assistance. I excel in handling voice, email, and chat communication, resolving client concerns, and maintaining high satisfaction scores. My clear communication, reliability, and adaptability in remote setups have been key to my success.

Currently based in Cambodia, I am seeking a full-time role as a Customer Solutions Specialist to help drive excellent service outcomes. My background includes teaching English online, where I delivered customized lessons and maintained a 98% student satisfaction rating. I have also worked in sales, where I consistently exceeded targets while ensuring high-quality service.

Experience

Work history, roles, and key accomplishments

ESL Teacher

Pixel Incorporated

Jan 2021 - Dec 2024 (3 years 11 months)

Delivered customized online lessons focused on fluency and confidence. Maintained clear records of student progress using Google tools and handled feedback and support through chat and email.

Online Teaching Google Workspace Student Progress Tracking Chat Support Email Support

ESL Teacher

51Talk

Jan 2017 - Dec 2021 (4 years 11 months)

Provided one-on-one English instruction to international students, building rapport through consistent engagement and support. Achieved a 98% student satisfaction rating based on lesson quality and communication.

English Instruction Student Engagement Customer Satisfaction Internal Systems

Customer Sales Representative

Telequest Voice Services

Jan 2016 - Dec 2017 (1 year 11 months)

Handled outbound sales calls to US clients, promoting services and closing deals. Documented call interactions accurately into CRM and maintained high call quality scores, exceeding monthly targets.

Outbound Sales CRM Tools Sales Targets Customer Service

Customer Sales Representative

Panasiatic Solutions

Jan 2014 - Dec 2015 (1 year 11 months)

Assisted US telecom customers with phone credit purchases and service issues, resolving concerns professionally and meeting customer satisfaction benchmarks. Logged support cases and ensured accurate follow-ups.

Customer Support Telecom Customer Satisfaction Case Management

Data Encoder

DILG Office

Jan 1999 - Dec 2000 (1 year 11 months)

Entered confidential government data with a focus on accuracy. Supported record-keeping and documentation for administrative teams.

Data Entry Record keeping Documentation Administrative Support

Education

Degrees, certifications, and relevant coursework

Informatics Computer Institute

Diploma, Computer Science

Completed a program in Computer Science, focusing on foundational principles and practical applications. Gained skills in various programming languages and data management.