Nicolo Lorena

Led the secondary department, mentoring teachers, monitoring and evaluating teaching and learning, and conducting performance management through observations and interviews.

Prepared and delivered daily English lessons using English as the medium of instruction and assessed students monthly, quarterly, and at term end.

Developed daily lesson plans, delivered English-medium instruction, and conducted monthly/quarterly/term assessments to track student progress.

Prepared and delivered daily English lessons and assessed student performance through monthly, quarterly, and end-of-term evaluations.

Managed daily condominium operations, coordinated suppliers, developed procedures/forms, and acted as liaison resolving resident inquiries and complaints.

Performed administrative duties, researched real estate trends in Cambodia and neighboring markets, and appraised properties using multiple valuation methods.

Led Asia-region sales outreach to advertising agencies, supported client entries and accounts, and met annual participation targets for the international awards.

Prepared daily lesson plans, delivered English-medium instruction, and assessed students monthly, quarterly, and at term end.

Provided tier-1 technical support for US dental software, troubleshooting installations and upgrades and assisting with server migrations to maintain client systems.

Promoted real estate projects and met monthly sales quotas through marketing and client engagement activities to drive sales.

Provided customer care for an Australian utilities company, ensured accurate billing and readings, and supported overall service objectives.

Provided customer care for an Australian telecommunications company, supported sales objectives, answered queries, and resolved customer issues.

Provided assistance for US 411 directory services, ensuring timely and accurate information delivery to customers.

Supported sales and service objectives, liaised between clients and sales, assisted campaign development, and trained new representatives.

Supported team in meeting daily quotas, conducted outbound calls to qualify customers for free subscriptions, and ensured qualification accuracy.

Installed and tested computer systems and VSAT hardware for assigned polling precincts to ensure election-day readiness.

Managed production of sub-events for the Magayon Festival, handled marketing needs, and secured sponsor partnerships for assigned events.

Completed an online Diploma in Teaching Skill through Alison focusing on practical teaching techniques and methodologies.

Completed an online Diploma in Project Management through Alison covering project planning, execution, and monitoring concepts.

Completed an online Diploma in Cyber Security through Alison covering foundational cybersecurity principles and practices.

Earned a Bachelor of Science degree in Psychology from Philippine Christian University, covering core psychological theories and research methods.

Completed an Associate degree in Computer Programming at AMA Computer Learning Center in Legaspi City focusing on programming fundamentals and software development.

Completed a Level 4 Spanish language program at Instituto Cervantes de Manila to develop intermediate Spanish communication skills.