Finaa Karim
@finaakarim
Experienced Customer Support Specialist with a passion for client satisfaction.
What I'm looking for
As a Customer Support Specialist, I have a proven track record of providing top-tier support through live chat, email, and phone. I have successfully assisted over 5,000 clients with their inquiries and issue resolutions, maintaining a high customer satisfaction rating. My ability to multitask and problem-solve has allowed me to deliver personalized solutions to a diverse customer base.
In addition to my customer service expertise, I have experience as a Marketing Manager, where I developed and implemented comprehensive marketing strategies aligned with overall business objectives. I analyzed market trends and competitor activities to identify growth opportunities, and I collaborated with international suppliers and business partners to streamline operations and enhance relationships.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Not Provided
Jan 2023 - Jan 2024 (1 year)
Experienced Customer Support Specialist skilled in providing top-tier support through live chat, email, and phone. Assisted over 5,000 clients with inquiries and issue resolution while maintaining a high customer satisfaction rating. Collaborated with internal teams to resolve escalated issues efficiently.
Customer Support Specialist
Not Specified
Jan 2016 - Jan 2024 (8 years)
Experienced Customer Support Specialist providing top-tier support through live chat, email, and phone. Assisted over 5,000 clients with inquiries and issue resolution while maintaining a high customer satisfaction rating. Collaborated with internal teams to resolve escalated customer issues efficiently.
Education
Degrees, certifications, and relevant coursework
Maahad Ar Rahmah Kenali
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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