Calvin Calvin

I am a Customer Success and Service professional with 10+ years of experience managing teams, resolving customer pain points, and driving satisfaction. I prioritize empathy, active listening, and genuine customer interactions in every role.

As a local restaurant business owner and manager, I led a team of 15 staff across kitchen and delivery, designed local marketing campaigns that boosted sales by 20%, and implemented a customer follow-up process that increased repeat business by 20%.

I pair senior staff with newer hires to foster open communication and idea sharing, generating 10+ process improvements and a 15% increase in staff satisfaction. I also developed performance reports from direct customer feedback to deliver targeted coaching and measurable monthly productivity gains.

Earlier roles in cashier, customer service, and sales sharpened my attention to detail, active listening, and problem-solving. I am digitally literate with experience in Microsoft Office, Google Workspace, Zendesk, and collaboration tools, and I welcome opportunities that include travel abroad.