NUNEDPS User
@nedpsuser
Motivated Customer Service Specialist with multilingual communication skills.
CambodiaWhat I'm looking for
I am a motivated and adaptable Customer Service Specialist with a strong background in communication and multilingual support. Fluent in English, French, Arabic, and German, I have provided exceptional service to clients, addressing inquiries and resolving issues promptly. My experience in multicultural environments has enabled me to maintain a customer satisfaction rating above 90% while managing a high volume of calls and emails daily.
In my role as Head of Department at Club De Langues, I successfully managed a team of English teachers, developing and implementing a comprehensive curriculum aligned with institutional goals. My leadership skills were further demonstrated through regular class observations and performance feedback, ensuring teaching quality and student progress assessments. Currently, as the Head of English Department at Harrow International School Cambodia, I oversee departmental operations, coordinate with school leadership, and ensure adherence to international standards in assessments and reporting.
Experience
Work history, roles, and key accomplishments
Head of English Department
Harrow International School Cambodia
Feb 2025 - Present (5 months)
Managed departmental scheduling, resource allocation, and performance evaluation to ensure smooth day-to-day operations. Coordinated with school leadership on cross-departmental initiatives, policy implementation, and strategic planning.
Head of Department
Club De Langues
Oct 2024 - Jan 2025 (3 months)
Managed a team of English teachers, providing guidance, training, and performance feedback. Developed and implemented a comprehensive English curriculum aligned with institutional goals.
English Teacher
Club De Langues
Oct 2024 - Jan 2025 (3 months)
Planned and delivered dynamic lessons catering to beginner and intermediate learners. Incorporated interactive activities to enhance language acquisition and student engagement.
Customer Service Specialist
VFS Global
Apr 2024 - Sep 2024 (5 months)
Provided exceptional support to clients by addressing inquiries and resolving issues promptly and effectively. Managed a high volume of calls and emails daily while maintaining a customer satisfaction rating above 90%.
Education
Degrees, certifications, and relevant coursework
Global Christian Foreign School
Ed- Sec, General Education
Completed studies at Global Christian Foreign School in 2019. Focused on secondary education.
AVSE TESOL
Australian TESOL Certificate, TESOL
Obtained a 150-hour Australian TESOL Certificate in 2025. This certification focused on teaching English to speakers of other languages.
Tech stack
Software and tools used professionally
Availability
Location
CambodiaAuthorized to work in
Job categories
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