Rob Hawk
@robhawk
Dedicated professional with extensive experience in customer service and logistics.
What I'm looking for
I am a dedicated professional with a diverse background in customer service and logistics, seeking to leverage my skills and experience in a growing company. With over 20 years of customer service experience, I excel in providing exceptional support and maintaining positive relationships with clients. My organizational skills and attention to detail have been key in managing various roles, from sales associate to logistics specialist.
Throughout my career, I have consistently demonstrated my ability to adapt to new environments and learn quickly. My experience includes managing shipping and receiving operations, coordinating logistics, and providing top-notch customer service in retail settings. I am committed to continuous improvement and am eager to contribute to a team that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Sales Associate
TJ Maxx
Nov 2024 - Present (6 months)
Responsible for unloading and organizing merchandise, maintaining sales floor displays, operating cash registers, and providing excellent customer service. Ensured a clean and organized environment for both the sales floor and backroom.
Dispatcher/Customer Service
Transco Lines, Inc
Nov 2024 - Dec 2024 (1 month)
Tracked customer shipments and assisted drivers with various needs including booking accommodations and processing hazmat shipments.
Dispatcher
Americold Logistics
Jul 2024 - Aug 2024 (1 month)
Checked in and out drivers, coordinated dock assignments, and processed necessary paperwork for shipments.
Service Writer/Advisor
Honda of Russellville
Jul 2023 - Mar 2024 (8 months)
Documented repair requests for vehicles, entered customer data into the system, and provided quality customer service both in person and over the phone.
Material Handler/Forklift Operator
Aqua Contour Cutting Inc
Jun 2022 - Jun 2023 (1 year)
Operated forklifts to load and unload trucks, transferred raw materials, and maintained inventory.
Driver
Doordash
Jun 2021 - Jun 2022 (1 year)
Achieved top dasher recognition while delivering food and managing customer interactions.
Sanitizer/Warehouseman
Express Employment Professionals
Jun 2020 - Apr 2021 (10 months)
Cleaned offices and plant equipment to prevent disease spread and handled shipping duties including crate fabrication.
Transportation Broker
Allen Lund Company
Dec 2017 - Nov 2019 (1 year 11 months)
Covered and tracked shipments, resolved issues, and maintained relationships with customers and trucking companies.
Train Operator/Customer Service
The Little Rock Zoo
Sep 2017 - Sep 2017 (0 months)
Conducted train tours, managed the train terminal, and provided customer service while educating guests about zoo animals.
Warehouseman/Forklift Operator
Ben E Keith and Moon Distribution
May 2017 - Sep 2017 (4 months)
Operated various forklifts, managed inventory, and ensured a clean and safe warehouse environment.
Shipping and Receiving Manager/Logistics Specialist
ITW Global Tire Repair
Oct 2011 - Aug 2016 (4 years 10 months)
Managed shipping and receiving operations, maintained customer relationships, and ensured compliance with safety standards.
Education
Degrees, certifications, and relevant coursework
Arkansas Tech University
Bachelor of Arts, Fine Arts and Anthropology
1997 - 2008
Studied Fine Arts and Anthropology, focusing on the intersection of artistic expression and cultural studies. Developed skills in critical thinking, creativity, and understanding diverse perspectives through various artistic mediums and anthropological research.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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