Open to opportunities

Maria Moreno

@marialuvztiff

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Logistics and customer experience professional with CDL and warehouse expertise.

United States

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What I'm looking for

I seek an operations or logistics role where I can apply my SAP/WMS expertise, lead process improvements, support team collaboration, and solve customer and shipment challenges in a fast-paced environment.

I am a logistics and customer experience professional with broad hands-on experience across transportation, warehouse operations, and customer service. I hold a CDL and have worked as a truck driver, dispatcher, WMS coordinator, logistics specialist, and customer experience representative, consistently managing complex workflows and high-volume interactions.

I have proven strengths in SAP, ERP and warehouse management systems, inventory control, shipment planning, and multi-application case management, and I routinely generate operational reports and resolve discrepancies to improve on-time performance and reduce costs. I also coach and lead teams, having coordinated daily activities for dozens of associates and developed associate engagement programs.

I communicate effectively in both English and Spanish, handle escalations with accuracy, and am proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint) and freight/transport processes. I seek to bring dependable operational execution and customer-focused problem solving to a team-oriented logistics or operations role.

Experience

Work history, roles, and key accomplishments

Current

Corporate Customer Experience

Current

Waste Management

Jan 2025 - Present (10 months)

Process complex customer service requests and escalations, document interactions in case management systems, and coordinate with internal partners to resolve service matters and update customer records.

Customer Service Case Management Escalation Management Documentation Communication

Logistics Specialist

Interlake Mecalux

Mar 2023 - Sep 2023 (6 months)

Maintained inventory levels, entered orders in SAP, coordinated carriers for LTL/FTL/flatbed shipments, and created load plans to optimize trailer counts and reduce shipping costs.

SAP Inventory Management Carrier Scheduling Customer Support

Truck Driver Class A

Schneider

Oct 2022 - Jan 2023 (3 months)

Operated Class A dry van on dedicated Harley-Davidson lanes, drove ~2,500 miles/week handling 4–5 loads with 1–2 stops per load while complying with FMCSR/DOT and Hazmat requirements.

Long Haul Driving HazMat Route Planning Time Management Safety Procedures

WMS Coordinator & Shipping

Ryder

Apr 2022 - Sep 2022 (5 months)

Generated operational reports, resolved warehouse and inventory discrepancies, coordinated inbound/outbound loads and driver check-ins, and verified shipping/receiving documentation.

WMS Reporting Dock Coordination Blind Receipts

Dispatcher

Roadrunner Freight

Jan 2022 - Mar 2022 (2 months)

Processed POs and manifests, updated shipment statuses and ETAs, coordinated driver assistance for breakdowns, fuel and lodging, and maintained communication with linehaul coordinators and drivers.

Dispatching Shipment Tracking Manifest Management Communication Route Updates Customer Service

Order Entry / Customer Service

Chartwell Staffing Solutions

Dec 2020 - May 2021 (5 months)

Processed and input order paperwork, ran stock reports, traced orders, handled customer inquiries and billing, and investigated inventory discrepancies to support order fulfillment.

Order Entry Customer Service Billing Inventory Discrepancy Resolution ERP Systems Documentation

Operations Coordinator

The Home Depot

Jan 2014 - Oct 2018 (4 years 9 months)

Planned and managed daily workflow for 35 associates, balanced labor across operations, coached new associates, and developed an associate recognition program while achieving operational goals.