Maria Moreno
@marialuvztiff
Logistics and customer experience professional with CDL and warehouse expertise.
What I'm looking for
I am a logistics and customer experience professional with broad hands-on experience across transportation, warehouse operations, and customer service. I hold a CDL and have worked as a truck driver, dispatcher, WMS coordinator, logistics specialist, and customer experience representative, consistently managing complex workflows and high-volume interactions.
I have proven strengths in SAP, ERP and warehouse management systems, inventory control, shipment planning, and multi-application case management, and I routinely generate operational reports and resolve discrepancies to improve on-time performance and reduce costs. I also coach and lead teams, having coordinated daily activities for dozens of associates and developed associate engagement programs.
I communicate effectively in both English and Spanish, handle escalations with accuracy, and am proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint) and freight/transport processes. I seek to bring dependable operational execution and customer-focused problem solving to a team-oriented logistics or operations role.
Experience
Work history, roles, and key accomplishments
Process complex customer service requests and escalations, document interactions in case management systems, and coordinate with internal partners to resolve service matters and update customer records.
Logistics Specialist
Interlake Mecalux
Mar 2023 - Sep 2023 (6 months)
Maintained inventory levels, entered orders in SAP, coordinated carriers for LTL/FTL/flatbed shipments, and created load plans to optimize trailer counts and reduce shipping costs.
Truck Driver Class A
Schneider
Oct 2022 - Jan 2023 (3 months)
Operated Class A dry van on dedicated Harley-Davidson lanes, drove ~2,500 miles/week handling 4–5 loads with 1–2 stops per load while complying with FMCSR/DOT and Hazmat requirements.
Generated operational reports, resolved warehouse and inventory discrepancies, coordinated inbound/outbound loads and driver check-ins, and verified shipping/receiving documentation.
Dispatcher
Roadrunner Freight
Jan 2022 - Mar 2022 (2 months)
Processed POs and manifests, updated shipment statuses and ETAs, coordinated driver assistance for breakdowns, fuel and lodging, and maintained communication with linehaul coordinators and drivers.
Order Entry / Customer Service
Chartwell Staffing Solutions
Dec 2020 - May 2021 (5 months)
Processed and input order paperwork, ran stock reports, traced orders, handled customer inquiries and billing, and investigated inventory discrepancies to support order fulfillment.
Operations Coordinator
The Home Depot
Jan 2014 - Oct 2018 (4 years 9 months)
Planned and managed daily workflow for 35 associates, balanced labor across operations, coached new associates, and developed an associate recognition program while achieving operational goals.
Education
Degrees, certifications, and relevant coursework
Curie Metropolitan High School
High School Diploma, General Studies
Completed General Studies high school diploma at Curie Metropolitan High School in Chicago, IL.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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