Kiann Maddox

I’m a customer service representative and client-facing point of contact who focuses on satisfying customer needs through clear, open communication.

Across call-center and customer service roles, I manage large volumes of incoming calls and handle customer service inquiries with professionalism, urgency, and consistency.

I also bring sales-lead generation experience, using customer conversations to identify needs, build trust, and develop relationships that support new customer growth.

With logistics management and supply chain management exposure, plus Freight Broker training and caregiving background, I combine support with process-minded problem solving—backed by CPR, AED, and First Aid certification.