Open to opportunities

JT User

@jtuser

Message

Dependable customer service and warehouse professional with strong troubleshooting and logistics skills.

United States

Message

What I'm looking for

I seek a hands-on role combining customer support and logistics where I can troubleshoot, manage inventory, and contribute reliably to team operations.

I am a dependable, reliable, and dedicated worker with extensive frontline customer service and warehouse experience. I consistently arrive early, communicate clearly, and prioritize problem-solving to support customers and teams.

My background includes remote inbound customer support—handling payments, troubleshooting applications, live chat, and booking appointments—as well as in-person retail and warehouse roles at Walmart, Rent-A-Center, and Dollar General. I have forklift and pallet jack expertise and experience operating registers, handling deliveries, and managing inventory.

I take pride in strong work ethic, teamwork, and fast learning. I have handled cash, reconciled drawers, managed customer accounts, and resolved payment and order disputes while maintaining product and technical knowledge.

I hold a valid driver's license and forklift safety assessment proficiency, and I am willing to relocate within nearby Kentucky locations. I seek roles where I can apply my customer support, logistics, and technical troubleshooting strengths to drive reliable operations and great customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TTEC

Sep 2021 - Present (4 years 3 months)

Handled inbound customer service and technical support calls, processed payments, booked appointments, and resolved order/payment disputes while operating live chat to maintain account accuracy and improve issue resolution.

Customer Service Technical Support Payments Processing Live Chat Troubleshooting Account Management Inbound Calls

Current

Remodel Temp Associate

Current

Walmart

Sep 2019 - Present (6 years 3 months)

Supported store remodels and merchandising by unloading stock, operating pallet jacks, building counters, resetting shelves, and assisting customers to maintain store presentation and inventory flow.

Merchandising Pallet Jack Inventory Customer Service Stocking Retail Operations

Car Associate

Rent-A-Center

Oct 2018 - Sep 2019 (11 months)

Operated register, achieved weekly sales targets, handled deliveries and returns, managed past-due accounts via outbound calls, and completed contract signings and in-store payments.

Sales Collections Delivery Management Customer Service Outbound Calling Contract Management Cash Handling

Key Holder

Dollar General

Aug 2017 - Oct 2017 (2 months)

Opened and closed store, ran register, processed returns, unloaded freight, supervised associates, and handled bank deposits to maintain daily store operations.

Cash Handling Supervision Customer Service Register Operation

Service Agent

Sitel

Feb 2017 - Jun 2017 (4 months)

Provided inbound technical and customer support via phone and live chat, processed payments, scheduled appointments, and resolved customer issues and disputes to maintain service satisfaction.

Technical Support Customer Service Live Chat Payments Processing Troubleshooting Scheduling Inbound Calls Account Management

Stocker / Unloader

Walmart

Apr 2013 - Feb 2017 (3 years 10 months)

Unloaded and stocked trucks, operated pallet jacks and walkie stacker, conducted inventory scans and audits, and assisted customers to ensure accurate stock levels and store readiness.

Stocking Pallet Jack Audit Customer Service Warehouse operations

Crew Member

McDonald's

Apr 2010 - Apr 2013 (3 years)

Prepared food, operated register and headset ordering system, performed cleaning and equipment maintenance, and supported inventory receiving and store closing tasks.

Food Preparation Maintenance Customer Service Cash Handling Teamwork