Open to opportunities

Stephen Shores

@stephenshores

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Seasoned IT systems administrator and technical support specialist.

United States

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What I'm looking for

I am seeking a technical support or systems administration role focused on cloud and virtualization, automation opportunities, team mentorship, and a collaborative, improvement-oriented culture.

I am a versatile IT professional with 10+ years of hands-on experience in systems administration and enterprise technical support, trusted by Fortune 500 employers such as Citrix and IBM. I hold certifications including Azure Fundamentals, Linux+, ITIL v4, and Security+, and I focus on delivering reliable, scalable infrastructure and responsive support.

My background includes managing Windows hybrid cloud environments, Citrix Virtual Apps and Desktops, VMware ESXi, Hyper-V, and M365/Azure deployments for organizations ranging from mid-market to large enterprise. I have led support teams, mentored junior engineers, and automated operational tasks with PowerShell to reduce incident response time by 30%.

I seek to return to a technical support or systems administration role where I can apply my cloud, virtualization, networking, and automation skills to improve reliability, streamline operations, and provide excellent end-user support.

Experience

Work history, roles, and key accomplishments

Current

Communications Instructor

Current

Freelance / PHT Lab / Stava

Mar 2024 - Present (1 year 11 months)

Provide remote English instruction and sales engineering support, improving student communication and performing technical troubleshooting for HubSpot CRM and Microsoft Teams while supporting outreach for AI clinical workflow software.

Instruction Sales Engineering HubSpot Microsoft Teams Remote Support Customer Outreach

Managed Services Consultant

Insentra

Mar 2023 - Jan 2024 (10 months)

Supported enterprise clients with complex Azure, Citrix, and M365 deployments and automated resolution processes with PowerShell, reducing incident response time by 30%.

Azure Citrix PowerShell Automation Incident Response ITSM

Senior Systems Engineer

OMP

Nov 2021 - Jan 2023 (1 year 2 months)

Supported a 1,000-user Windows hybrid cloud infrastructure across networking, servers, and SaaS, mentored junior engineers, and delivered desktop, mobile, and conferencing support (Intune, Teams, Exchange).

Windows Server Azure Intune Microsoft Teams Exchange Hybrid & Cloud Troubleshooting Mentoring

Technical Lead

Carestream Dental

Oct 2018 - Apr 2021 (2 years 6 months)

Led Citrix XenApp support for a 10,000+ user environment, overseeing support operations and driving process improvements to maintain large-scale desktop virtualization services.

Citrix Desktop Support Incident Management Process Improvement Remote Access Troubleshooting

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology through an online program, focusing on practical IT skills and industry-aligned certifications.