At Wheels LLC, I support key accounts and driver fleets by coordinating vehicle assignments, deliveries, and retrievals. I also created account management SOPs to streamline workflows and support consistency.
I led team training on processes and company tools, and used Salesforce CRM and Microsoft Office to maintain account records and track fleet deliveries. I managed account operations through the migration and merger of three companies under the Wheels banner.
At Saia LTL Freight, I handled freight tracking and logistics for a diverse client base, scheduling pickups and providing shipment status updates with AS400, Salesforce, and Microsoft Office. I provided support in English and Spanish.
My earlier customer service work included scheduling and payments at AmeriGas, claims evaluation at Custard Insurance Adjusters, and bilingual customer support at GreenSky Trade Credit. In retail, I gained experience with furniture delivery operations and cellphone retail store management.
