Alontae Smith

Investigate claims, gather evidence, determine liability, negotiate settlements, and coordinate inspections and carrier follow-ups to resolve claims efficiently.

Managed high-volume inbound calls and emails, processed complex orders and maintained CRM records in Salesforce, mentored new hires, and resolved escalations across multiple operational queues.

Managed payment processing and collections, arranged customized payment plans, reinstated terminated accounts, and handled sensitive account adjustments such as death certificate processing.

Verified customer information, processed payments, returns and exchanges, corrected billing discrepancies, and communicated account details to improve transaction accuracy.

Assessed student eligibility, executed verification processes, managed financial aid documentation, and guided students through FAFSA completion to ensure compliance and access to aid.

Managed online order fulfillment, returns and payments, processed exchanges, and resolved customer inquiries to maintain efficient service delivery.

Completed an Associate of Arts in Psychology at Suffolk County Community College covering foundational coursework in psychological theory and research methods.