Rachel Wehrenberg

I am a seasoned customer service professional with extensive remote call-center experience supporting the auto insurance industry. I specialize in claim authorizations, invoice processing, and compliance with insurance contract rules.

I have dispatched claims nationwide for major carriers and use industry tools such as Ingres AGC, LYNX (Metryx), Mitchell Technical Advisor, VIN decoders, and Glass Imaging to validate parts and process payments. I combine technical tool proficiency with strong research and conflict-resolution skills to reach positive outcomes for policyholders and vendors.

Earlier in my career I led classrooms as a lead teacher, developed curricula that exceeded standards, and ran a small retail shop, giving me strengths in inventory management, point-of-sale operations, cash handling, and team leadership. I hold an A.A.S. in Early Childhood Education and certifications including CPR/First Aid and child-abuse recognition, and I seek roles where I can contribute reliable, detail-oriented service and continue growing professionally.