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Oluwaseun Owolafe

@oluwaseunowolafe

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Customer-focused support professional with 3+ years delivering technical and relationship-driven service.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can use my technical support, CRM, and communication skills to improve satisfaction, solve issues, and grow professionally.

I am a dedicated customer support professional with over three years of hands-on experience across contact center operations, product support, field sales, insurance services, and administrative roles. I consistently build strong client relationships and resolve customer issues efficiently.

At Access Bank I handle high-volume inbound calls, achieve first-call resolution, and maintain accurate CRM records while adhering to compliance and data-protection protocols. I also provided in-field product installation and technical support at Automated Process Limited, delivering trainings and follow-ups that strengthened client retention.

My background includes sales and customer onboarding at Leadway Assurance and Multipro Consumer Products, where I marketed products, managed renewals, and provided market feedback to improve satisfaction. I bring strong communication, organization, and active-listening skills to every customer interaction.

I am adaptable, detail-oriented, and collaborative—ready to contribute my problem-solving mindset and proven customer-facing experience to a dynamic support team focused on exceptional service and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Access Bank Plc

Sep 2024 - Present (1 year 4 months)

Handled 80+ daily inbound calls resolving account inquiries, failed transactions, card issues and complaints, achieving high first-call resolution and accurate CRM logging.

Customer Support CRM Onboarding Data Protection Escalation Management Troubleshooting

Product Support Engineer

Automated Process Limited

Apr 2024 - Jul 2024 (3 months)

Provided product installation, calibration and in-field technical support, conducted training and demonstrations, and performed post-installation follow-ups to strengthen client relationships.

Product Support Installation Customer Training Technical Troubleshooting

Secretary to the Permanent Secretary

Ministry of Environment

Apr 2023 - Mar 2024 (11 months)

Provided front-line office support, managed visitors and confidential correspondence, maintained official records and took minutes for high-level meetings during NYSC service.

Office Administration Minute Taking Confidentiality Scheduling Communication

Insurance Sales & Customer Support Agent

Leadway Assurance Company

May 2023 - Jan 2024 (8 months)

Marketed and sold insurance policies, assisted with policy setup and premium payments, ran awareness sessions and managed renewals and coverage inquiries to maintain client satisfaction.

Insurance Sales Customer Support Premium Processing Renewals Customer Education

Field Sales Executive

Multipro Consumer Products Ltd.

Jul 2022 - Apr 2023 (9 months)

Maintained retailer relationships, ensured product supply, promoted new launches and collected market feedback to improve distribution and customer satisfaction.

Field Sales Merchandising Product Promotion Feedback Sales Reporting Customer Education Inventory Coordination

Administrative Secretary

G.O Omodu Chamber

Feb 2021 - Jun 2022 (1 year 4 months)

Handled clerical duties including documentation, scanning, file management, appointment scheduling and confidential legal documents management for a law chamber.