Chinenye Akomas
@chinenyeakomas
Customer-focused service leader driving excellent client outcomes.
NigeriaWhat I'm looking for
I am a customer service and sales professional with progressive experience across banking, insurance, and diagnostics, known for building strong client relationships, leading front-line teams, and delivering measurable results. I have successfully led customer service operations, mentored staff, and contributed to revenue-generating telemarketing performance and sales initiatives.
My background includes roles from Customer Service Personnel to Customer Service Manager and Sales Advisor, with achievements including strong performance recommendations and management commendations for meeting ambitious targets. I bring strong communication, conflict resolution, and analytical skills, plus proficiency with Microsoft Office and practical training in customer relations and web technologies.
Experience
Work history, roles, and key accomplishments
Sales Advisor
AXA Mansard
May 2024 - Present (1 year 8 months)
Generate leads and provide tailored insurance solutions, build long-term client relationships, and collaborate with internal teams to resolve inquiries and maintain accurate sales records.
Customer Service Manager
Banner Diagnostics Ltd.
Feb 2020 - Apr 2024 (4 years 2 months)
Supervised front-end customer service operations, hired and mentored staff, implemented customer satisfaction goals, and developed policies to improve service delivery.
UPResolution Specialist
United Bank for Africa Plc
Sep 2019 - Jan 2020 (4 months)
Coordinated with vendors and internal teams to resolve account and billing issues, conducted due diligence on complaints, and ensured timely adjudication and payment of claims.
UPTelemarketer
United Bank for Africa Plc
Sep 2018 - Sep 2019 (1 year)
Cross-sold and up-sold banking products, conducted market trend analysis, segmented customers for targeted offers, and ran surveys to improve service delivery.
UPCustomer Experience Officer
United Bank for Africa Plc
Jun 2016 - Aug 2018 (2 years 2 months)
Handled inbound customer inquiries, maintained and updated customer databases, and provided feedback to improve policies and service delivery.
Customer Service Personnel
Accion Microfinance Bank
Oct 2015 - May 2016 (7 months)
Managed incoming calls and complaints, provided accurate information, recommended products based on customer needs, and compiled customer satisfaction reports.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Post Graduate Diploma in Business Administration, Customer Relations Management
Postgraduate Diploma in Business Administration with a focus on Customer Relations Management; currently in view and expected to complete in 2025.
GCGoogle Professional Certificates
Certificate, Emotional Intelligence / Employee Performance
2016 - 2016
Completed a Google professional certificate course on Result Oriented Employee and Emotional Intelligence in 2016.
Zolts Limited
Diploma, Computer Appreciation
2014 - 2014
Completed a Diploma in Computer Appreciation in 2014.
Hybrid Consulting Limited
Certificate, Health, Safety and Environment
2014 - 2014
Completed Level 2 HSE at the Workplace (CIEH, UK) through Hybrid Consulting Limited in 2014.
Zion Technologies Ltd
Diploma, Web Design and Development
2014 - 2014
Completed a Diploma in Web Design and Development through Zion Technologies Ltd (NCC and USPF initiative) in 2014.
AUAbia State University
Bachelor of Science, Microbiology
2008 - 2012
Bachelor of Science in Microbiology completed from 2008 to 2012.
Availability
Location
NigeriaAuthorized to work in
Job categories
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