Open to opportunities

Robert Cinarillos

@robertcinarillos

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Customer service and chat support specialist with forex and e-commerce expertise.

Philippines

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What I'm looking for

I seek a client-focused support role where I can apply forex and e-commerce experience, provide technical/chat support, and grow within a collaborative team.

I am a customer service and chat support specialist with three years of focused experience supporting forex and e-commerce clients, guiding new users, and resolving technical issues efficiently.

I have managed product research, listings, and order fulfillment for eBay and Amazon FBA while using tools like AutoDS, DSMTool, and Zikanalytics to optimize operations and listings.

Known for clear communication in English and Cebuano, strong problem-solving, and client-focused adaptability, I build strong client relationships and simplify complex topics for users.

Experience

Work history, roles, and key accomplishments

Chat Support Specialist

Forex Place

Jul 2024 - Nov 2025 (1 year 4 months)

Delivered chat and email support for account issues and trading questions, provided technical support for trading platforms, and built client relationships contributing to repeat business.

Chat Support Email Support Technical Support Client Relationship Management

Chat Support Specialist

Elevating Forex

Apr 2023 - Feb 2024 (10 months)

Assisted clients with account registration, trading inquiries, and troubleshooting while guiding new traders through forex basics and platform navigation to improve user onboarding and issue resolution.

Chat Support Email Support Troubleshooting Customer Onboarding Client Relationship Management Technical Support

Online Researcher

Freelance

Jan 2022 - Dec 2023 (1 year 11 months)

Conducted online research for suppliers and contacts and supported operations with accurate data collection to improve sourcing and operational workflows.

Online Research Supplier Sourcing Data Collection Market Research Communication Excel

E-commerce Specialist

Self Employed

Jan 2022 - Dec 2023 (1 year 11 months)

Managed product research, listings, and order fulfillment for eBay and Amazon FBA, optimizing listings with automation tools and handling customer support for orders, returns, and accounts.

Product Research eBay Zikanalytics order fulfillment Customer Support